World Golf Tour
Help

Have a question or need help? Please peruse our extensive FAQs. If you don't find what you are looking for, feel free to ask our helpful community of players.


VIDEO TUTORIALS


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TABLE OF CONTENTS




Is the World Golf Tour a real golf tour?

The World Golf Tour is a real golf tour in the sense that there are players, standardized rules, prizes, winners and competition. However, instead of playing outside on a physical golf course, all the activities take place in a virtual world on the internet.

What golf courses can I play?

The golf courses available right now are Bali Hai Golf Club in Las Vegas, The Ocean Course at Kiawah Island Golf Resort in South Carolina, Wolf Creek Resort in Nevada, Bethpage Black in New York, St Andrews in Scotland, and Edgewood Tahoe Golf Course in California, and Pinehurst No. 8 in North Carolina. Many new courses will be added over time.

Do you plan on adding more courses in the future?

Yes, we will be adding many more real-world golf courses in the future. We plan to offer many of the most beautiful and well-known golf courses in the world for our players to enjoy. If you have a favorite course, please let us know at www.wgt.com/forums.

What are the system requirements to play this game?

We recommend the following system requirements for an optimal experience:

  • Flash version 9 or newer, preferably Flash 10. You can download the Flash Player here.
  • DSL-speed internet connection or faster
  • 2GHz processor or faster
  • 1GB RAM or higher, preferably 2GB or higher
  • 1024x768 screen resolution or higher, preferably 1280 x 800 or higher.
  • Please check our forum post on how to optimize your system for the latest information.

Will you share my e-mail address?

At WGT, we take your privacy seriously. Please note that by signing up for an account and selecting the sponsor opt-in, you are giving us permission to share your information with our partners and sponsors. We may also contact you from time to time with offers and information. If you want to be removed form our e-mail lists, email us at members@worldgolftour.com. You can read our full Privacy Policy here: http://www.wgt.com/privacy.aspx.

Is the game safe to play?

Yes, playing the World Golf Tour is safe and secure. We do not install any external software or use any spyware. We only want you to enjoy playing our game!

How can I contact the World Golf Tour directly?

If you need to contact the World Golf Tour directly, you can email us at members@worldgolftour.com or through our public relations company at wgt@allisonpr.com. Click here to go to our Contact page for more information.



How do I register to play?

To play a tournament or post a score, you need to create a player profile. This is your character inside the game to your friends and your competition. Click on the SIGN UP NOW button to begin registration. We require your email address, birthdate and location. You must be 18 or older to play WGT.

Can I create more than one player account?

Each player may have one account, and you can only create one player per email address. Playing in tournaments using more than one account is a serious offense and may result in being permanently banned from WGT.

Do I need to be a member to play the game?

No, you can play the World Golf Tour as a guest if you like. Simply click the Play Now button to start up without registering. However, as a member you have the ability to have your score recorded, play in tournaments, and qualify to win prizes.

Your system will not accept my email address. Why not?

Email addresses must be in the standard testname@test.com format and a single e-mail address can only be used for a single account.

I never received a confirmation email after I registered on your site.

It is possible that our email was caught by your spam filter. Please check your spam folder for an email from members@worldgolftour.com, and add members@worldgolftour.com to your address book. The confirmation email should appear in your email box within 10 minutes of registration.

I can't remember my username and/or password. Can you help?

To reset your password, click on the "Forgot your Password?" link in the login box. You will be prompted to enter your email (use the one you registered with World Golf Tour), and you should receive an email with your username and a special link. Click on the link, and you will be prompted to enter a new password.

I entered the wrong email address during registration. What can I do?

You can update your email address on the Contact Information page of your Account Summary. You can also get to the Account Summary page by clicking the ACCOUNT button on the upper left corner of the page, next to your username.

How do I close my account?

To inactivate your account, please send your request to members@worldgolftour.com.



How do I start a game?

To start a game, click the PLAY NOW button on wgt.com. Following are the different kinds of games you can start:

  • SINGLE PLAYER > QUICK PLAY: The quick play option will normally launch a monthly challenge sweepstakes tournament that you can play with or without logging in. If you play it without logging in, your score will not be recorded. If you play it while logged in, your score will be recorded, and you will be entered into the corresponding sweepstakes tournament if you are eligible.
  • SINGLE PLAYER > SELECT A COURSE: This option allows you to choose the course to play on. Once you've selected a course, you can choose between a ranked or practice stroke play round, or a closest-to-the-hole challenge. Scores from ranked stroke play rounds count towards your average score.
  • MULTIPLAYER GAME > JOIN A GROUP: This option makes you available to join in a multiplayer game that others create. When another player creates a multiplayer game and chooses ANYONE as an invitee, you will be invited to join.
  • MULTIPLAYER GAME > CREATE A GROUP: This option allows you to create your own multiplayer round. You can invite friends who are online from your friends list, manually type in the username of a player you'd like to invite, search for players by typing in a partial username, or invite anyone who has made themselves available to join a multiplayer game. Here is a video tutorial on how to start a multiplayer game.
  • MATCH PLAY GAME > JOIN A GROUP: This option makes you available to join in a match play game other others create. When another player creates a match play game and chooses ANYONE as an invitee, you will be invited to join.
  • MATCH PLAY GAME > CREATE A GROUP: This option allows you to create your own match play game. You can invite friends who are online from your friends list, manually type in the username of a player you'd like to invite, search for players by typing in a partial username, or invite anyone who has made themselves available to join a match play game.
  • MATCH PLAY CHALLENGE > JOIN A GROUP:  This option makes you available to join a Match Play Challenge game where you can win credits from your opponent. Not all players will be allowed to play this format based on their country/state of residence.
  • MATCH PLAY CHALLENGE > CREATE A GROUP: This option allows you to create a two-player Match Play Challenge game where you can invite another player to play for credits. Not all players are allowed to play this format based on their country/state of residence.
  • TOURNAMENTS > CHALLENGES: This option allows you to browse the available closest-to-the-hole challenges. It is organized by Score-Based, which means the lowest scorer wins, and Sweepstakes, which means the winner is determined via random drawing from the pool of eligible players in the tournament.
  • TOURNAMENTS > STROKE PLAY: This option allows you to browse the available stroke play tournaments. It is organized by Score-Based, which means the lowest scorer wins, and Sweepstakes, which means the winner is determined via random drawing from the pool of eligible players in the tournament.

How do I swing the club?

To begin your swing, position your cursor over your player's club. Your cursor will turn into a graphic that says SWING.

CLICK and HOLD your left mouse button and move the mouse FORWARD to set the strength of your swing.

When the strength has been set let go of the mouse button to start the downswing. During the downswing you need to CLICK AGAIN to hit the ball.

A perfect swing is made when you click the button again as the strength indicator is on the thick white line in the middle of the swing indicator.

If you CLICK AGAIN before or after the PERFECT SHOT line, the ball will either hook, draw, fade or slice depending on where you click the button.

Watch a tutorial on how to hit the ball.

How do I aim my shot?

Adjust your aim by positioning your cursor over the AIM INDICATOR then CLICK and DRAG as you move your mouse.

The Yardage indicator will turn red when you have positioned it outside of the maximum carry distance for that club. If this happens you should change your club.

By hitting the Space Bar on your keyboard or clicking on ZOOM in the Swing Meter you can toggle between the Green view and the Fairway view to get a closer look and adjust your aim more precisely.

Sometimes it is beneficial to not aim for the flag. Aiming for a larger area of the green can help you avoid the hazards or roll the ball to the hole.

Watch a tutorial on how to aim.

What does the golf ball icon with the green dot do?

The golf ball icon with the green dot is an advanced setting that allows the player to put extra spin on the ball.

By moving the green dot to the top of the ball it will create top spin so the ball will roll more. Moving the green dot to the bottom of the ball will create extra backspin on the ball.

How can I determine how fast the green speed is?

When your ball is on the green a speed indicator will be displayed to let you know fast the green is.

What are the possible green speeds?

Very Slow
Slow
Standard
Fast
Very Fast
Tournament
Championship

If I'm playing with other players in a multi player game, what green speed will we play on?

When playing with other players, the green speed will default to the green speed for the highest-tiered player in the group. For example, if two Amateurs and one Pro player are playing in a group, the green speed will be "Fast" based on the Pro player default speed.

What swing types are in the game?

There are six different swing types available in the game.

  • FULL: Will hit the ball the maximum distance possible if a full swing is used
  • PUNCH: A shot that is played back in your stance and comes out lower than normal. It will not travel as far as a Full swing shot
  • PITCH: A short shot that is played when the ball is too close to the green for a Full swing. The shot is played with a lofted club and will travel in the air and land on the green with some roll
  • CHIP: A shot that is played when very close to the green but not on it. The ball will stay in the air for a short amount of time and then roll towards the cup
  • FLOP: A shot that is played with any of your high lofted clubs. The Flop shot hits the ball very high for a soft landing on the green
  • PUTT: A shot hit with your putter. Putters are almost always used on the green to roll the ball towards the cup

To change your swing type, click on the swing type name next to club image. Rollover the swing type you want to select and click your mouse button to make your selection.

How do I change clubs?

To change your club selection, click on the club name to the left of the swing meter. This will bring up a Club Selection Panel where you can rollover each club with your mouse to view the distance the club will travel. Click on any club name to select that club to hit with.

You can also use the click-wheel on your mouse to cycle through the available clubs.

What do LW, SW, AW and PW stand for in the club selection?

LW = Lob Wedge
SW = Sand Wedge
AW = Approach Wedge
PW = Pitching Wedge

What clubs are available in the game?

By default, you get a default WGT "Starter" set of clubs when you join World Golf Tour. You can purchase additional clubs to use in the game in our virtual Pro Shop. Click here to see our Pro Shop FAQs.

How do I remove the flagstick?

Simply click on the Flagstick icon in the upper right hand corner of the game screen at any time to remove and replace the flagstick. When the flagstick has been removed a red slash will be displayed over the icon.

What are Tiers?

A tier is your golf classification at the World Golf Tour. Based on the scores you shoot in a 9-hole Ranked Stroke Play round or Stroke Play Tournament round, you will be placed into a tier. The better your scores, the higher your tier will be. The basic tier is Hack, followed by Amateur, Pro, and Master.

My tier says I'm a "Hack". How do I change tiers?

You must play Ranked stroke play rounds or Stroke Play tournament rounds to change your tier. Our calculation takes your ten best out of your most recent fourteen scores and applies a weighted index to determine your tier.

What tiers are available and how often do they change?

The tiers that you can be members of currently are:

Hack
Amateur
Pro
Master

Tiers will be updated on a nightly basis. If you played any ranked or tournament rounds during the day we will use them calculate your tier when we run the process at night.

We will add additional tiers as more people join and play at WGT.

Why do Tiers matter?

Your tier defines your level of play in the game. Much like a 'handicap' in real golf, your tier will dictate at which level you can enter a tournament to ensure that you will compete against other players of similar ability.

Like real golf, the players playing in top tier will be competing for the most valuable prizes, so you have a good reason to practice and improve!

What is my Average Score?

Your Average Score is the weighted average of your ten best out of your last fourteen stroke play scores (Practice rounds are not included). Your most recent scores are weighted more heavily to ensure there is no "sandbagging".

How do I earn awards?

Awards are earned during stroke play tournaments and ranked rounds, as well as closest-to-the-hole challenges. Awards earned in practice rounds are not recorded on your profile. Awards are also not recorded in your profile if you do not finish the round.

Where can I view the awards that I have won?

After you have logged in to the site, click on the My Profile link at the top of the screen. From here you can click on the Awards tab to see which awards you have won.

What are the awards that I can win?

You can win awards in the game based on how well you perform in Ranked and Tournament rounds as well as closest-to-the-hole challenges. You must complete the round you are playing in order to keep the awards you win. Awards won during a practice round will not be saved in your Profile. The following chart displays the awards that are available.

Award

Tin

Bronze

Silver

Gold

Platinum

Crystal

Diamond

Long Drive (yards)

250

275

300

325

350

375

400

 

Holed Approach Shot (yards)

25

75

150

200

225

250

300

Birdies in a Game

1

3

6

9

12

15

18

Successive Birdies

2

3

6

9

12

15

18

Hole-In-One

1

3

5

10

25

50

100

Double Eagles

1

2

5

10

25

50

100

Eagles

1

5

10

25

50

100

250

Hit the Pin

1

5

20

50

100

150

250

Long Putt Made (feet)

20

30

50

75

100

150

200

Hole In One Award (closest-to-the-hole challenges)

1

5

25

50

100

250

500

Accuracy Award (Consecutive shots within 20 feet in closest-to-the-hole challenges)

1

3

5

6

7

8

9

Friends Award

3

5

10

20

30

50

100

Tournament Standing

Will vary depending on tournament and finish position

Kiawah Killer (Best 18 Hole Score)

85 80 75 72 68 63 58

Bethpage Rage (Best 18 Hole Score)

85 80 75 72 68 63 58

Match Play Mastery (Total # of Match Play Wins)

1 25 100 250 1000 2500 10000

Match Play Points (Total Match Play Points in One Month)

1 10 25 100 150 250 500

Day At the Beach 9 (# of shots taken from the Sand and score 36 or better)

1 2 4 7 11 12 13

Day at the Beach 18 (# of shots taken from the sand and score 75 or better)

1 3 5 10 15 20 25

Bottom of the Cup 9 (12 or fewer putts in a 9-hole round)

1 10 25 50 100 250 500

Bottom of the Cup 18 (24 or fewer putts in an 18-hole round)

1 10 25 50 100 250 500

Sandman (Total number of sand saves – making par or better after hitting ball from the sand)

1 10 50 100 500 1000 10000

Ham and Egg Award (Total number of scrambles – making par or better after missing the green in regulation)

1 25 100 250 500 1000 10000

In the Drink (Total number of pars or better after hitting a ball in a water hazard)

1 25 100 250 500 1000 10000

The Dance Floor 9 (100% Green in Regulation for 9 hole round)

1 25 100 250 500 1000 2000

The Dance Floor 18 (100% Green in Regulation for 18 hole round)

1 25 100 250 500 1000 2000

How can I view one of my shots again?

After hitting your shot, while you are on the Scorecard page, click the button that says View Replay and then click the Play button to watch the replay from any camera angle available. You can also save your replays and share them with your friends!

If you have saved any of your best shots, they will be displayed on your Profile page and can be viewed again from there.

How do I save one of my shots as a replay?

After watching the replay click the Save button to save your replay. You can save up to 10 shots to watch over and over. Your saved replays can be found on the Replays tab of the Your Profile page.

How can I share my shots with my friends?

After watching a replay you can click on the Share button, enter your friend's email address and a personal message and click the Send button. Share your best shots with your friends and challenge them to see if they can do any better.

How many shots can I save?

You can save up to 10 replays.

 



What is Match Play?

Match Play is a game where two players play against each other on a head-to-head basis but rather than counting total strokes (like stroke play), the match consists of winning holes. For example, the score of a match play match game is rendered relationally. For example, if you've won 5 holes and your opponent has won 4, the score is not shown as 5 to 4; rather, it's rendered as 1-up for you, or 1-down for your opponent. If you have won 6 holes and your opponent 3, then you are leading 3-up, and your opponent is trailing 3-down. Match play matches do not have to go the full 9 or 18 holes. They often do, but just as frequently one player will achieve an insurmountable lead and the match will end early. Say you reach a score of 6-up with 5 holes to play - you've clinched the victory, and the match is over.

Normal play rules will apply. However, if a player has no chance to win the hole, the hole will be awarded to the other player. For example, if Player 1 chips in for a three and Player 2 is putting for a four the hole will end since Player 2 cannot win.

How many players can play in a Match Play game?

Match Play games are two-player games.

How do I play a Match Play game?

If you want to create a Match Play game simply click on the CREATE A GAME option from the Main Menu and select Match Play under the Game Type heading.

If you want to join a Match Play game, select Match Play under the Join a Group option.

What is the difference between Scored and Practice Match Play games?

In a scored Match Play game the results of the match will be kept and displayed in the Stats section of your Profile page. Practice game results are not kept.

Do Match Play scores affect my Average Score or Tier ranking?

No, Match Play scores and results have no effect on your Average Score or Tier Ranking. The reason for this is that many Match Play games will not go a full 9 or 18 holes, and on many holes one player may not finish the hole.

How do I win a Match Play game?

You win a Match Play game by winning more holes than your opponent.

What does AS on the scorecard mean?

AS on a scorecard stands for "All Square" meaning the match is currently tied.

What does Dormie mean?

The word "Dormie" will be displayed on screen when one player is winning by the same number of holes that are left to play (ie. 3 up with 3 to play or 6 up with 6 to play... etc)

Can a Match Play game end in a tie?

No, a Match Play game cannot end in a tie. If you and your opponent are tied after 9 holes (in a 9-hole match) then you will go to extra holes. When playing extra holes, the first player to win a hole will be the winner of the Match.

What happens if I want to quit a Match Play game?

If you want to quit a Match Play game you have a couple options.

1) You can "Suggest to Drop the Match" via the in-game Menu. If you select this a message will be sent to your opponent with a request to drop the match. If your opponent accepts then the match will be dropped and no stats or records will be kept. If he does not accept then the match will continue

2) You can Forfeit the match in which case you will lose the match and be taken back to the Main Menu

What if I lose my internet connection during a match?

If you lose your internet connection during a Match Play game your opponent will be taken back to the game lobby to wait for your return. If you do not return within 5 minutes you will lose the match.

If you lose your connection or close your game window three times during the game you will automatically lose the match.

Should you and your opponent both drop your internet connection within 10 seconds of each other and neither are able to return to the game no record of the game will be kept.

Do my opponent and I play from the same tees?

Your tees will be determined by your tier.

What do I get if I win?

If you win a match you will get a "Win" that will be tracked in your Match Play Stats.

What are Match Play points?

Match Play points will be earned by beating other players in the community. Points are awarded based on the tier of the player you beat:

Played against
Winning Player Hack Amateur Pro Master
Hack 1 pt. 2 pt. 3 pt. 5 pt.
Amateur 1 pt. 2 pt. 3 pt. 5 pt.
Pro 1 pt. 1 pt. 3 pt. 4 pt.
Master 1 pt. 1 pt. 2 pt. 4 pt.

Can I see who has the most Match Play points in the community?

Not yet. A Match Play points leaderboard will be coming soon.

Is my Match Play won/loss record kept?

Yes, your Match Play record will be kept in the Stats section of your Profile under the Match Play section. The stats that are tracked are:

  • Your record vs. players from each tier
  • Your record vs. each of your friends


What are Match Play Challenges?

Match Play Challenge is a new game type where you can challenge other players to a Match Play game for WGT credits. The winner of the match will earn the credits from their opponent. The loser of the match will lose the credits he put at risk.

Match Play Challenges are not gambling. They are skill-based games you play against other players. We recommend that you play other players who are in the same tier or have a similar skill level in order to ensure a fair game play with your friends! Skill gaming is regulated and may not be available to everyone depending on where you live.

You can read more about Match Play Challenges here.

How do I start a game?

From the Create A Game page select the Match Play Challenge option from the Game Type section and then select the course, Player Rank and Holes.

From the Game Lobby select the Play for Credits button to enter your challenge proposal to your opponent.

Who can I play Match Play Challenges with?

There are certain countries and states where skill-based gaming is prohibited. Players from those countries and states will not be allowed to participate in Match Play Challenges.

The U.S. states that do not allow skill-based gaming are: Arizona, Arkansas, Connecticut, Delaware, Florida, Iowa, Illinois, Louisiana, Maryland, Montana, South Carolina, South Dakota, Tennessee, and Vermont

The countries that do not allow skill-based gaming are: Brazil, Argentina, the People's Republic of China, South Korea, Japan, and any other jurisdiction that WGT excludes in its sole discretion.

What are the challenge limits?

The minimum challenge amount for each player is 100 credits.

The maximum challenge amount for each player is 2,000 credits.

What is the FEE value?

The FEE value that is displayed when setting up a Match Play Challenge game is the fee that is paid to WGT for running the game.

WGT will withhold 10% of the challenge amount from each player as a fee for running the game. For example if each player challenges 100 credits, WGT will withhold 10 credits from each player as the fee. Therefore the winner of the match will win 90 credits from their opponent.

The minimum fee taken by WGT is 10 credits per player. The maximum fee taken is 175 credits per player.

If a Challenge is declined can I make a new proposal to my opponent?

Yes, if a player declines your challenge proposal the Play For Credits button should reappear so you can make a new proposal. You can also discuss the amount you are willing to play for via Chat in the game lobby.

If my opponent quits in the middle of a match what happens to the credits in the challenge?

If your opponent quits or forfeits in the middle of a Match Play Challenge you will win the credits put at risk by your opponent.

What happens if both players agree to Drop the match?

If both players agree to Drop the match prior to one player winning then no credits will change hands and no fee will be withheld by WGT.

Will winning or losing a Match Play Challenge affect my career earnings?

No, Match Play Challenges have no effect on your career earnings. Only tournaments will impact your career earnings.

What are "On-Hold" Credits?

Credits that are put at risk by each player cannot be spent on the WGT site while the match is being played. Those credits put at risk are considered "on-hold" until the match ends.

If I am playing in a Match Play Challenge can I spend the credits that I have put at risk before the match is over?

No, as soon as you begin a Match Play Challenge the credits you are playing for are put on hold and cannot be spent anywhere in WGT. You will not see an impact to your Credit balance for the credits that are put on hold.

How can I be sure my opponent is not cheating?

We recommend that you play your Match Play Challenge games against your friends. Make sure you invite them to play!


TOURNAMENTS


What are the types of tournaments available on WGT?

There are two main tournament formats on WGT — a closest-to-the-hole challenge, and stroke play:

Closest-to-the-hole challenge is based on getting a ball as close to the hole as possible in one shot, at each of the holes in the challenge (Unlimited Play).

Stroke play is based on the number of strokes played to complete a course (Unlimited and Single Play).

We have two different tournament types in each format:

Sweepstakes Tournament - A sweepstakes tournament is one where all the players in the tournament qualify for a random drawing for prizes. The lowest score in the tournament is not guaranteed to be a prize winner. Prizes will be awarded to qualified players based on a random drawing.

Leaderboard Tournament - A Leaderboard tournament is one where the lowest score is the winner of the tournament. All prizes will be awarded based on the finishing place of the participants.

Ready-Go Tournament - Ready-Go tournaments are structured to have a maximum of 50 players per tournament. As soon as 50 players enter the tournament it will be closed for new entries and a new tournament with the same parameters will automatically be created for players to join.

How do I know if I am eligible to play in the tournaments?

Sweepstakes: Anyone can play in the sweepstakes, but only players in the following countries are eligible to win prizes: United States, Germany, Canada, United Kingdom, Japan, Ireland, Netherlands, Norway, and South Korea. Please note that some restrictions apply and not all of these countries are eligible for all sweepstakes tournaments. See individual tournament rules for details.

Skill Contests (Leaderboard): Players in the following countries are eligible to play skill contest tournaments with prizes: United States, Germany, Canada, United Kingdom, Australia, Norway, Ireland, Netherlands, Spain, South Korea, and Japan. Please note that some restrictions apply and not all of these countries are eligible for all tournaments. See individual tournament rules for details.

Skill Gaming: Ready-Go Tournaments and Match Play Challenges fall under Skill Gaming, which certain countries and US states prohibit.

The U.S. states that do not allow skill-based gaming are: Arizona, Arkansas, Connecticut, Delaware, Florida, Iowa, Illinois, Louisiana, Maryland, Montana, South Carolina, South Dakota, Tennessee, and Vermont

The countries that do not allow skill-based gaming are: Brazil, Argentina, the People's Republic of China, South Korea, Japan.

Do I need to buy anything to win?

No, there is no purchase necessary to win a prize at WGT. Certain tournaments may charge an entry fee, so please take a look at the relevant contest rules for the tournament you want to enter.

Can I win more than one prize?

Yes, you can win prizes in multiple tournaments. However, each person may use only one account to play WGT.

How will I be notified if I win a prize?

You will be notified by WGT if you have won a prize. Please make sure you register with a valid e-mail address. Your entry will be void if we cannot verify your e-mail address and contact you. You can update your email address by going to your Contact Info page. Be sure to click the "Update" button at the bottom of the page when you are done.

Why haven't I received the credits or been contacted about the prize I won?

After a tournament ends, we need to verify the scores. You will not receive your tournament trophies, credits, or prize notification until we are finished verifying the scores. This may take up to 2-4 weeks after the conclusion of a tournament. If you have not heard anything from us after one week, please check the Spam folder of your email to see if any notifications from us were caught there. You can also email us at members@worldgolftour.com one week after the end of a tournament to check the status.

What if you find cheaters?

Anyone found cheating in the game will be removed from our member list and be made ineligible to win any prizes. Per our Terms of Use, players may use only one account to play WGT, and must play their own game in a tournament.


Closest-to-the-hole Challenge


What is a closest-to-the-hole challenge?

A closest-to-the-hole challenge is a 9-shot contest in which you receive a score after each shot based on your distance from the pin. There are penalty points if your ball lands in a hazard or off the green.

How does the scoring work?

Scoring is calculated by adding up your total distance from the flagstick with your shot on each hole plus any penalty points you may have incurred. The total after nine holes is your total score. The lower the score the better.

What are the penalties for hitting a bad shot?

You will be assessed score penalties for missing the green.

Fringe: +5 points
Fairway: +10 points
Light Rough: +15 points
Medium/Heavy Rough: +20 points
Cart Path: +25 points
Sand Trap: +30 points
Water: +40 points
Out of Bounds: +50 points

Is there a limited number of times I can play the game?

No, there is no limit to the number of times you can play a closest-to-the-hole challenge. However, you only need to play once to qualify for a sweepstakes drawing. If the closest-to-the-hole challenge is a tournament (leaderboard format), your lowest score counts towards the final results.

Do closest-to-the-hole challenge scores count towards my tier ranking?

No, closest-to-the-hole challenge scores do not count towards your tier ranking. Only stroke play tournaments, multiplayer rounds, and ranked rounds count.

Can I play with my friends?

Currently, closest-to-the-hole challenges are a single-player game.

You can play a stroke play game with a group of friends. Here is a tutorial on how to start a multiplayer game.


Stroke Play


What is Stroke Play?

A stroke play (skill contest) tournament is a tournament where the person with the lowest score wins. Each shot that a player takes during the round is counted and it totaled up at the end. All of the players who have entered the tournament will be competing against the players in their same tier.

What is a Ranked Round?

A ranked round is a stroke play round that will count towards calculating your tier. If you are playing a ranked round and you decide to quit or you lose your internet connection your current game will be saved automatically. You will be prompted to continue your game or quit it the next time you begin a round.

What is a Practice Round?

A practice round is a stroke play round that does not count towards your tier ranking. In a practice round you have the ability to set the tees you play, the wind strength, the green speed and the number of holes you want to play.

How do you pay out tournament winners?

For tournaments where game credits are awarded we will use a payout method that assigns a specific percentage of the overall purse to the top 70 finishers plus ties. The payout percentages are listed here:

Place

% of Purse

Place

% of Purse

Place

% of Purse

1

18.000%

26

0.800%

51

0.246%

2

10.800%

27

0.770%

52

0.240%

3

6.800%

28

0.740%

53

0.236%

4

4.800%

29

0.710%

54

0.232%

5

4.000%

30

0.680%

55

0.230%

6

3.600%

31

0.650%

56

0.228%

7

3.350%

32

0.620%

57

0.226%

8

3.100%

33

0.590%

58

0.224%

9

2.900%

34

0.565%

59

0.222%

10

2.700%

35

0.540%

60

0.220%

11

2.500%

36

0.515%

61

0.218%

12

2.300%

37

0.490%

62

0.216%

13

2.100%

38

0.470%

63

0.214%

14

1.900%

39

0.450%

64

0.212%

15

1.800%

40

0.430%

65

0.210%

16

1.700%

41

0.410%

66

0.208%

17

1.600%

42

0.390%

67

0.206%

18

1.500%

43

0.370%

68

0.204%

19

1.400%

44

0.350%

69

0.202%

20

1.300%

45

0.330%

70

0.200%

21

1.200%

46

0.310%

 

 

22

1.120%

47

0.290%

 

 

23

1.040%

48

0.274%

 

 

24

0.960%

49

0.260%

 

 

25

0.880%

50

0.252%

 

 


Prizes will be awarded after all of the players' scores are verified and approved by WGT. This can take up to 2-4 weeks after the end of a tournament.

How are ties handled?

In the event of a tie, the better scoring entrant between or among the tied entrants will be the entrant with the lowest combined score for the final nine (9) holes of the Game. If any ties remain, the better scoring entrant between or among the remaining tied entrants will be the entrant with the lowest combined score for the final six (6) holes for such Game.  If any ties remain, the better scoring entrant between or among the remaining tied entrants will be the entrant with the lowest combined score for the final three (3) holes for such Game. If any ties remain, the better scoring entrant between or among the remaining tied entrants will be the entrant with the lowest score for the 18th  hole (9th for nine hole games)  in such Game, and any remaining ties will be determined by identifying the lowest scoring entrant for each individual game hole, in sequence from 17th (8th for nine hole games) through to 1st, as is necessary to determine a winner, and if any ties remain at that point, the earlier-submitted entry between or among the tied entries will be deemed the better scoring entry.

If multiple people tie for a place, the percentages for those places will be added up and divided by the number of people who tied for the place. For example, if three people tie for 2nd place, the percentages for 2nd, 3rd and 4th place will be totaled up and divided by three. Each player would receive the same amount. 5th place will then get the correct 5th place percentage.

What are the payout rules if fewer than 70 players are entered?

If there are fewer than 70 players entered in a tier, the payout rules are as follows:

  • Money (or credits) will be paid out as normal to the winners as if there were 70 people in the tier.
  • For each position that doesn't exist, the money (or credits) will be put into a pool as unawarded.
  • Total up the money that was awarded.
  • Calculate the percentage of the money each person received that was awarded.
  • Give each person that percentage of the unawarded pool.

The entire tournament purse will be paid out regardless of how many entrants there are in the tournament.


Ready-Go


What are Ready-Go Tournaments?

Ready-Go Tournaments are structured to have a maximum of 50 players per tournament. As soon as 50 players enter the tournament it will be closed for new entries and a new tournament with the same parameters will automatically be created for players to join.

How do I know if my country or state of residence is eligible to play in Ready-Go Tournaments?

There are certain countries and states where skill-based gaming is prohibited. Players from those countries and states will not be allowed to participate in Ready-Go Tournaments.

The U.S. states that do not allow skill-based gaming are: Arizona, Arkansas, Connecticut, Delaware, Florida, Iowa, Illinois, Louisiana, Maryland, Montana, South Carolina, South Dakota, Tennessee, and Vermont

The countries that do not allow skill-based gaming are: Brazil, Argentina, the People's Republic of China, South Korea, Japan, and any other jurisdiction that WGT excludes in its sole discretion.

How do I access the Ready-Go Tournament page?

You can access the Ready-Go tournament page from the promo on the Tournament section or via this link: http://wgt.com/tournaments/readygo_new.aspx. You can also access the Ready-Go tournaments from the game menu under the Tournaments section.

How many players can play in a Ready-Go tournament?

A maximum of 50 players can enter a Ready-Go Tournament

What is the payout for a Ready-Go tournament?

WGT will pay out 80% of the total purse to the top 30 finishers in the tournament. The payout table for Ready-Go Tournaments is:

Standing

Percentage of Purse

1st

13.75%

2nd

10%

3rd

8.75%

4th

6.25%

5th – 10th

5%

11th – 15th

2.5%

16th – 30th

1.25%

Will I play against players from all tiers?

Yes, players from all tiers will compete against each other in Ready-Go tournaments. Each player will play from the tee box that corresponds with their tier.

Which tee box will I play from?

You will play from the teebox that corresponds with your current tier.

How often are new tournaments created?

A new tournament will be created immediately after a tournament reaches the 50 player limit. There will always be a 50-player tournament ready to join.

Where can I see the Ready-Go tournaments I’ve played in?

From the Ready-Go tournament page you will see a link titled "Started and finished tournament results". Clicking that link will allow you to see all of the past tournaments and filter them to see the ones you have entered. Or you can click this link: http://www.wgt.com/tournaments/readygo_old.aspx

Are Ready-Go tournament winnings added to my Career Earnings?

Yes, Ready-Go tournament winnings will be added to your Career Earnings total

How many tournaments can I enter at a time?

You will only be able to enter one instance of each Ready-Go tournament at a time. Once the tournament you are entered in is finished and prizes are paid out you'll be able to enter another instance of that Ready-Go tournament.

How long do I have to play my round?

You will have 12 hours after the tournament fills up to complete your round. If you do not post a score within the timeframe you will be disqualified from the tournament.

How long will it take to receive credits if I win?

As soon as all players have posted a score or 12 hours after the last person entered the tournament it will automatically end and credits will be awarded based on the Ready-Go payout table listed above.



What are credits and what can they be used for?

Credits are the in-world currency at WGT. In order to play in some World Golf Tour online tournaments, you will need to pay an entry fee with credits. You can also purchase in-game items in our Pro Shop using credits. You can purchase WGT credits or win them by playing in tournaments.

How do I buy credits?

To buy credits, go to the Buy Credits tab of the ACCOUNT section. Here you will be able to enter your payment information. After you have completed the form and clicked the UPDATE button, you will be able to purchase credits. To purchase credits, you will need to enter the amount you wish to spend.

What is the dollars to credits conversion rate?

$1 = 100 credits.

What payment methods do you accept?

We accept all major credits cards (including prepaid types) and many international payment methods. You can also complete offers to receive credits. Please check the Buy Credits page for the latest information.

Is it safe to use my credit card?

Yes, the credit purchase sections of the site are encrypted.



Do I purchase items in the Pro Shop with real money?

You will need to have credits to purchase items in the Pro Shop. You can get them by via the Buy Credits page or by winning them in tournaments.

Do I get to keep the items I purchase, or do they expire?

You can keep the clubs and balls you buy in the Pro Shop for as long as you want, however balls do wear out over time.

How do I use the clubs and balls I have just bought?

You need to equip your player with clubs and balls bought in the Pro Shop. To do this you will use the My Equipment tool within the game. To access this tool you must be logged in to the game. Click on the My Equipment option under My Settings from the Main Menu. Additionally, you can access My Equipment immediately after you purchase a club in the Pro Shop by following the links on your Purchase Confirmation page or by clicking the View/Edit Equipment button prior to teeing off.

Once you are in the My Equipment interface you need to "click and drag" the club or ball you would like to equip from the inventory section into the In My Bag section. Make sure you click the Save Changes button.

Click here to view a tutorial on equipping your items.

How do I unequip clubs and balls?

To remove a club or ball from your bag you can either "click and drag" the club icon from the In My Bag section into the Inventory section or uncheck the EQUIPPED box under your equipped item.


Clubs


Why should I purchase new clubs?

The clubs for sale in the Pro Shop have better attributes than the clubs that you begin with in the game. Having better clubs will allow you to hit the ball further and score better.

What do the Club Ratings mean?

The ratings chart rates the attributes associated with each club, such as precision, forgiveness, and spin. These ratings define how the club performs when used in the game. In the example below, the ratings for the driver you are viewing appears on the left, and for comparison the Starter driver ratings are on the right. You can see that the selected driver has more precision and less forgiveness than the Starter driver.

Avg. Distance: Displays the average distance the ball will travel when hit at full strength on a flat surface and with no wind

Trajectory: Indicates the general height of the ball flight

Precision: Defines generally how close to the aiming point the ball will land based on where you hit on the swing meter

Forgiveness: Displays how much Distance and Precision the ball will lose if not hit perfectly

Shot Shaping: Displays the level of "workability" of the club to move the ball left or right during flight

Spin: Defines the level of spin the club will transfer to the ball. A ball with more spin will stop faster on the green

Meter Speed: Indicates the speed at which the swing meter moves, with 5 being the fastest

How can I compare clubs?

If you click the Club Benefits checkbox in the My Equipment interface a new panel will appear that will display the benefits of each club you are looking at and compare them to the club of the same type that you already have equipped (if you have one equipped).

How many clubs can I have in my bag?

You can have a maximum of 14 clubs in your bag.

What are Optional Clubs and what are Required Clubs?

We require each player to equip an iron set and putter before playing a game. That leaves five slots for Optional clubs. You are not required to have any Optional clubs. Driver, fairway woods, hybrids and wedges are considered optional clubs.


Club Rental


What are rental clubs?

You can rent clubs in the Pro Shop to try them out before making a purchase. To begin the rental process click on the RENT ME button when looking at the club details in the Pro Shop.

Which clubs can I rent?

You can rent any club as long as it is available to your tier.

Can I rent golf balls or avatars?

No, golf balls and avatars are not available for renting at this time.

Where can I use my rented clubs?

You can use your rented clubs in any practice, ranked or tournament game.

How long are the rental durations?

Currently you can rent a club for one day. Your rental period begins immediately after the rental transaction is completed. More rental durations will be available in the future.

Am I required to use my rental clubs when I play a round?

No, you do not need to use the clubs you have rented. If you want to use a rented club you need to equip it via the MY EQUIPMENT interface.

How do I know how much time I have left on my rental?

When you load the MY EQUIPMENT interface to equip your clubs each club that has been rented will have a clock icon displayed. If you mouse-over the clock icon the remaining time left on your rental period will be displayed.

What if I'm playing a game with my rental club and my rental time runs out?

If you are in the middle of game and your rental period runs out for a club you are using you will be allowed to finish the game with your rented club. After the game the rented club will be automatically removed from your inventory. Similarly, if you save a game during the rental period you can resume the game after the rental period has expired with your rented clubs provided you haven't played another game or forfeited the round.

What happens to my rented clubs when the rental time runs out?

Your rented clubs will automatically be removed from your inventory when the rental time period runs out (unless you are using it in a game).


Balls


How are these balls different from the ball I already have in my bag?

The golf balls for sale in the Pro Shop will give you some additional benefits over the basic ball you are given when you create an account. The new balls can give you additional distance, spin and feel.

Purchased balls also have a durability factor and they will wear out as you use them.

What types of balls are available?

By default, you get a standard unlimited WGT ball when you join World Golf Tour. You can purchase additional balls with different enhancements to use in the game in our virtual Pro Shop. Most WGT balls come in 10 different colors.

You can see all of the attributes of the balls in the Pro Shop. They are Distance, Spin, Feel and Durability.



Distance: Will display the increase in distance you will receive using the ball

Spin: Will display the increase in spin you will receive using the ball

Feel: A ball with a Feel rating will decrease the speed of the swing meter when the ball is used

Durability: Will display how many hits the ball can absorb before being taken out of play

What is the ball durability limit?

Each ball can only be used for a limited number of shots. The number of hits will be tracked and displayed on the swing interface in the game under the HITS meter. This will give you an estimate of how many hits you have left with that ball. Putts are not counted as a hit to the ball.



When you have 25% durability left on your ball, the HITS meter will turn red.

What happens if I run out of balls during a round?

When you reach the hit limit for the ball you are using it will be replaced automatically with a new ball of the same type and color. If you do not have any more of the ball type and color in your inventory then the Basic ball will be inserted. The Basic ball is the ball provided to you when you first start playing WGT. Once you play with the Basic ball you cannot change balls during your round.

What happens if I lose a ball Out of Bounds or in a Water Hazard?

If you hit a ball OB or into a Water Hazard that ball will be removed and will be replaced with a new ball of the same type and color if you have one. If not, it will be replaced with the Basic ball.

How do I know when my ball has been replaced?

A message will be displayed when the ball you were using has been taken out of play and replaced.

Can I purchase new balls during my round?

Yes, you can visit the Pro Shop during your round to replenish the ball you are using. If you lose your last ball of a specific type and color you can purchase new ones in the Pro Shop but will not be able to use them in your current round if you have already switched to the Basic ball.

Will I ever run out of the Basic ball?

No, you have an unlimited inventory of the Basic ball.


Selling Back Equipment


Can I sell the equipment I no longer use back to the Pro Shop?

Yes, you can sell back equipment that you no longer use to the World Golf Tour Pro Shop.

How do I sell back equipment?

To sell back any equipment you do not want to keep click on the EQUIPMENT tab from your Profile page on the website. From there you will see a button titled SELL EQUIPMENT. Click that button to begin the process of selecting which items to sell.

How many credits can I get for my unused equipment?

The credits you can receive for selling each piece of equipment will be displayed under the SELL FOR column.

How do I know what I can sell?

Equipment that you can sell to the Pro Shop will be listed on the page and will have a checkbox for you to click if you want to sell the item. If a club is currently in your bag the word "Equipped" will be displayed. You cannot sell back a club that is in your bag. You will need to remove the club from your bag before you will be allowed to sell the item. The total value you will receive for the equipment you have selected will be listed in the TOTAL VALUE box at the bottom of the page.

When will I receive the credits for selling equipment?

You will receive your credits immediately after confirming the items you wish to sell.

Are there any items I cannot sell back to the Pro Shop?

Yes, you cannot sell back the WGT Starter clubs that were given to you when you first joined WGT. Also, you cannot sell back golf balls, whether they have been used or not.


Purchasing New Avatars


How do I purchase a new avatar?

You can purchase a new avatar the same way you purchase any other item in the Pro Shop. You can access the new avatars via the Pro Shop main menu.

How do I use my new avatar in the game?

After purchasing a new avatar you must change your appearance setting to use it in the game. From the My Profile page click on the Appearance button. An interface will appear where you can select your new avatar and then click SAVE.

Do avatars have any effect on my golfer's attributes?

No, all of the avatars have the same attributes. Some just look nicer than others!


Gifting


What is Gifting?

Gifting allows a WGT member to give a club, sleeve of balls or an avatar to a friend, whether they are a WGT member already or not. Eligible equipment will display a GIVE AS GIFT button next to the BUY NOW button in the Pro Shop.

Who can I give gifts to?

You can give a gift to a WGT member or to friends who are not WGT members. If you give a gift to a WGT member the item will automatically show up in their inventory after you send it to them. If you send a gift to a non-WGT member the item will be placed in their inventory after they create a WGT account.

What items can I send as gifts?

You can gift items from the Pro Shop that are available to all tiers of players. We do not allow gifting of items that available to Pro or Master players only.

Do I get anything in return if I send a gift?

Yes. If you send a gift to a non-WGT member and that person registers to become a member you will receive a free sleeve of WGT GI-D golf balls. Then, if that person spends $10 or more in WGT you will receive 200 credits in your account as a bonus!

How can I be sure my friend received the gift?

You will receive an email after your friend registers as a member of WGT. If you sent a gift to an exiting WGT member you can Private Message them to make sure they received the gift.

Can I send an item I already own or do I need to purchase a new item?

You must purchase a new item if you plan on giving it as a gift. You cannot gift items that are already in your inventory.

What is The Elite Collection?

The Elite Collection is a new area in the Pro Shop where players can spend the hard-earned credits they have accumulated over time. The goal is to reward players for their hard work and good play by offering once-in-a-lifetime trips, amazing automobiles, top of line golf equipment and gift cards from top merchants.

How do I purchase an item from The Elite Collection in the Pro Shop?

You can purchase an item from The Elite Collection by clicking the BUY NOW button for that item. If you have enough credits to purchase the item you will be required to complete the form that is displayed on the screen. WGT will get in touch with you after we receive the form detailing your purchase to handle the details of the prize fulfillment.



Is my profile public for everyone to see?

Your profile is set to public view ("Available") so your friends can find you and you can meet other players. However, players who are not logged in will not be able to post or comment on your profile page.

How can I change the online status of my player?

By default, when you are logged in, your friends can see that you are online in their Friends List, and your profile status will say "Available" with a green dot next to it. To change the visibility of your profile, click onthe indicator next to "MY STATUS" in the Friends List on the left side of the community site. You will be able to update your player status here.

What are the player statuses I can select from and what do they mean?

You can select one of the following statuses for your player:

READY FOR A GAME: If you select READY FOR A GAME a new menu will appear where you can select which game type you are interested in playing. This will allow other players who are interested in playing the same game type to find you and invite you to play with them. Selecting READY FOR A GAME will turn your status indicator blue.

AVAILABLE: This will make you available to your friends on your friend list, all other players in the game and allow you to be invited to a game. This will turn your status indicator green.

AVAILBLE TO FRIENDS ONLY: This will make you available to only your friends on your friend list. No other players will see you as being online. This will turn your status indicator green.

BUSY: This status will make it so you cannot be invited to a game by any other player. Your status indicator will be red which will tell players that you are online but cannot play a game with them at this time. Your status will automatically become "Busy" when you are playing in a tournament round.

HIDDEN TO EVERYONE: Selecting this status will make your player appear offline. This will turn your status indicator gray.

The Status colors will be reflected on the WGT Players page when searching for other players.

Where can I change my status?

You can change your player status via the Friend List on the website or via the Friend List in the game.

How does the READY FOR A GAME setting work?

If you are looking to play a game you can set your status to "READY FOR A GAME" via the MY STATUS section. After you select the type of game you are looking for other players who are creating the same game type will be ableto find you and invite you to play easier.

How do I find another player who is ready for a game?

When creating a multiplayer game if you click the BEST MATCH button the system will automatically search for another player who is looking for the same game type you created. The system will try to match up another player who has close to the same Average Score as you have.

How do I change my screen name?

Once you select a screen name during registration, you will not be able to change it.

How do I change my profile photo?

On your My Profile page, go to the Appearance tab. You can choose a new look for your game avatar, or upload a photo from your computer.

How do I update my online status?

On your My Profile page, click on the green Edit link in the STATUS box, type in your online status, and click Save. The update will also appear in the Activity Streams of you and your friends. Your status must be shorter than 300 characters.

How do I update my email address?

Click on ACCOUNT on the upper left hand side near your username, or go to https://www.wgt.com/user/myaccount.aspx. Click on CONTACT INFO, and type in your new email address in the EMAIL field. Click UPDATE to save the changes.

How do I update my country?

From the CONTACT INFO page (see previous), click the green Change Mailing Address link. Choose the correct country, and click UPDATE to save the change.

How do I post a replay to my Profile page?

From the game, click on REPLAY SHOT in the lower left hand corner of your screen. Click the SAVE button to post it to your profile.

How do I add a friend?

On that person's MY PROFILE page, simply click "Add as Friend" next to the profile photo, and an invitation will be sent to him or her.

How do I remove a friend?

On that person's MY PROFILE page, simply click "Remove Friend" next to the profile photo, and the player will be removed from your Friend List. They will not receive a notification for this action.

How do I post blog?

To create a blog post, click on the New Blog Post link, type in your Subject and the post, and click Publish.

How do I post a comment?

To post a comment on someone's Wall, click on the "New Wall Post" link, enter a Subject and your comment, and click Publish.

How do I remove a comment?

To remove a comment from your Wall, simply click on the Delete link beneath the comment.

Where can I see my stats?

You can see your stats by going to your Profile and clicking on the Stats tab.

How can I tell who is available to play?

To see who is available to play a game with you, check your Friends list on the left hand side of the community site. Friends who are online will have a green dot next to their name. You can also go to the WGT Players page to find available players.

What are the Community Guidelines?

Members should help to foster a respectful and fun environment at WGT. We have a set of community guidelines to help you understand what it means to be a part of WGT: www.wgt.com/guidelines.aspx.

How do I report abuse?

If you see members abusing WGT, please report it to us at members@worldgolftour.com.


Private Messaging


What is Private Messaging?

Private Messaging is a feature you can use to send private messages to your friends. The messages can be seen only by you and the friend you are messaging. You can use it to set up tee times for multiplayer games or simply to converse with your friends. Please note that if you use this feature to harass, attack, or otherwise violate our Terms of Service, you risk having your WGT account permanently banned.

How do I send a Private Message to someone?

To send a Private Message, go to your friend's Profile page and click on the SEND MESSAGE button above the username.



This will bring up a text-entry box where you can enter the message to your friend. Click the START CONVERSATION button to send the message to your friend.

How do I know if I have a Private Message waiting for me?

A button will be displayed under your username to show if you have any Private Messages waiting for you. If the button is green, you have unread messages. If it is gray, you have no new messages.

Clicking the MY MESSAGES link will take you to your Messages page where you can see all of your Private Messages from your friends and where you can respond to or delete your message threads.

Message Waiting - Green Button



Can I send a Private Message to anyone at WGT?

No, you can only send Private Messages to those people who are on your Friend List.



What are the system requirements for playing WGT?

Please check our forum post about optimizing your system to play WGT. It includes information such as how to disable popup blockers, run disk clean-up, etc.

Why can't I see the entire screen?

We recommend a minimum screen resolution of 1024 by 768 pixels. If you cannot see the entire game screen, simply put your cursor on the corner of the screen and click and drag it to make the window larger.

The game says "loading" but it never loads. What should I do?

First, make sure your system is optimized for WGT. Please check to make sure you have turned off your pop-up blockers and that you have the latest version of Flash installed. Try restarting your browser, or using a different browser. Exit all other applications and close all other browser windows. If you still have problems, please email us at members@worldgolftour.com.

Why does my swing meter stutter?

Swing meter performance is tied directly to your computer's RAM and CPU usage. It is true that you can have no connection to WGT's servers and still see the swing meter stutter. If there is an internet connection or WGT server issue, this would manifest itself as a pause after you have already made your shot and the swing meter action has already completed. That said, WGT is working on various changes to decrease the memory and CPU usage on your local machine.

How do I submit a bug?

By submitting a bug to us in-game, you are helping us diagnose the issue properly because your report contains information we need. To do this, right-click anywhere in the game, select "Submit this problem to WGT", select the appropriate category, then type in your comments.