Hi littelwebber!
Thanks for reaching out, though I wish we met on better terms. I'm sorry to hear you are having some technical difficulties. Our forum is a great place to start to look for advice on this matter, but if you can't find what you need here, our support team is standing by to help you individually.
Contact our support team at: http://www.wgt.com/help-request.aspx
Stay classy,
-WGTpizza