brianusa: I have and they don't do their jobs of investigating or looking into anything. Here is their stock response:
Thanks for emailing our support department. So, did you provide the supporting material requested from you? If so, what did they say in response? WGT is not going to launch an investigation unless there is proof of your claim.
In any case, reports of cheaters do not belong on the forums - in any capacity. That is something that will be moderated/removed from the forums. All reports of abuse/cheating must only be emailed to our support department. Please read the posting guidelines if you have any further questions.
brianusa: I was hopeful that forum moderators in addition to moderation also engage in and follow up on reports of "a potential instance of cheating".
I'm sorry that you were confused. Now that you know that moderators are not involved with these types of reports, I hope you will continue on the appropriate medium.
Stay classy,
-WGTpizza