BWybrew:There is no consistency in the chipping part of this game unless you are one inch of the green its all guesswork, the flop is no different than a pitch.
1) The caddie's proposal "Chip" is wrong most of the time - take care to land on fringe or green or choose another shot.
2) your description of the characteristics is true for the Starter wedges that you use. It will be a good investment to buy some custom wedges replacing them, I'd propose from Ping clubs up.
3) Chips are the most sensible shots, they require quite a lot of practice.
Have fun!