Tracy-The Chip and Pitch Tips in the FAQs was written by a long time player here. It's the best way to start. After that you will see what you can and can't do. Basically, if chipping, the first bounce needs to be on the green. Don't use partial shots here-75% or more. Flops will always go right-this is the nature of that shot so aim left. Pitches run out at the end so chose a club that goes less than what you want or use a partial swing.
Hope this helps but the P&C Tips are the best. GL