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Re: Technical Support

rated by 0 users
Sat, Feb 22 2014 1:34 AM (3 replies)
  • vadernader
    62 Posts
    Fri, Feb 21 2014 2:33 PM

    I have never had any real performance issues playing WGT, but I have had "internet" issues for the longest time, and it has become a recurring problem recently. Randomly in both single player and multi-player matches I will simply "disconnect" and a pop-up will come up saying "Could not connect to WGT want to retry? Y/N" and usually when I click Yes it fixes it and I can play again until it decides to disconnect me again. The worst part is during multi-player matches. It won't even give me the pop-up most of the time, it will just be showing someone else's turn and their clock runs out and nothing happens. Their clock sticks at 00 and nothing happens. I have to refresh my browser only to find out that I have 0:45 seconds to rejoin the match before being kicked. I even hesitate refreshing because if it happens 3 times I get forcibly removed from the match and forced to "lose". It's not really fair that I am getting multiple losses because of the simple fact that the WGT servers glitch up and *don't even tell me about it!* I'd be fine if I could get a pop-up asking me to reconnect but most of the time I have no idea I've disconnected until a good minute after I actually get disconnected. 

    It is not my internet. While I do use Wireless I have a very stable connection and I pay for a high tier. I do not have any other internet problems on any other sites, I can stream videos and movies in 1080p fine but I can't play a round of 9 holes without random sporadic disconnects. If anyone knows anything that might help (I doubt it since it seems to be happening to a lot of people) that would be welcomed. If it matters, I am using Maxthon Browser but I have the same issues in Chrome, IE, Firefox.

  • ScottHope
    10,646 Posts
    Fri, Feb 21 2014 3:01 PM

    I'm not doubting that you have a good wireless connection but just for the sake of eliminating one possible cause, play a multiplayer game with a wired connection.

  • vadernader
    62 Posts
    Fri, Feb 21 2014 4:19 PM

    ScottHope:

    I'm not doubting that you have a good wireless connection but just for the sake of eliminating one possible cause, play a multiplayer game with a wired connection.

    Tried. Same problems. :/

  • WGTicon
    12,511 Posts
    Sat, Feb 22 2014 1:34 AM

    hi

    the '00' issue has to do when flash has crashed. there is no way for server to know if you disconnected or someone else in game did. since it's crashed, my rule of thumb is if i see someone at '00' i immediately reload. I woul;d recommend the same.

    -wgticon

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