ScottHope:
Try contacting Customer Support, or should that be costumer support in your case, haha!
LOllll ,You know what ,i in the begining of this crazy ride in WGT ,I for the fist time i paid for a new avatar the Canadian flag one that is ,,,,,,,,,, lollll after i did i was confused so i paid for it again in the same day ........ after a few days i took a chance wrote WGT Customer Support ,explained how stupid i was with a new PC . They in no time credited me one Avatar ........ So write to them :)