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Re: Game crashes at loading screen.

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Thu, Jul 5 2018 7:50 AM (8 replies)

FBouffard

4 Posts

Wed, May 6 2015 7:04 PM

I'm playing on a google nexus 7 tablet.

Game played flawlessly yesterday.

Today its crashing on the load photo screen.

WGTShamWow

922 Posts

Thu, May 7 2015 10:06 AM

FBouffard:

I'm playing on a google nexus 7 tablet.

Game played flawlessly yesterday.

Today its crashing on the load photo screen.

Hi FBouffard,

Thanks for the message. Try un-installing the app and restarting your device. Once restarted, install the app again and log in. Thanks!

All the Best,
WGTShamWow

FBouffard

4 Posts

Fri, May 8 2015 12:35 AM

Done both already. No fix. Also logged out of my current account and attempted to create another character, but I'm stuck at loading photo part again. On my PC it loads fine while using the same Internet connection.

A message like this pops up - loading issue / please check your Internet connectivity, we are having a hard time getting a signal. Name: STA_H06_090824_DDD1356.jpg / Error: Asset data does not match checksum.

Android version: 5.1.1

Kernel version: 3.4.0-g0baf67b

Build number: LMY47V

WGTShamWow

922 Posts

Fri, May 8 2015 9:10 AM

FBouffard:

Done both already. No fix. Also logged out of my current account and attempted to create another character, but I'm stuck at loading photo part again. On my PC it loads fine while using the same Internet connection.

A message like this pops up - loading issue / please check your Internet connectivity, we are having a hard time getting a signal. Name: STA_H06_090824_DDD1356.jpg / Error: Asset data does not match checksum.

Android version: 5.1.1

Kernel version: 3.4.0-g0baf67b

Build number: LMY47V

Hi FBouffard ,

Thanks for the reply and info. Just wanted to confirm that after you un-installed the app, you restarted immediately after? Wanted to make sure because the restart will purge the old data after an install so when you turn your device back on and download, your device wont simply use the old data. What device are you using? Also are you connected to a Wifi Location or trying to play over 4G?

All the Best,
WGTShamWow

FBouffard

4 Posts

Fri, May 8 2015 1:12 PM

Yes to your question, uninstall and reboot, then re-install game.

I've also tried clearing game caches and saved files off tablet with no effect of fixing game.

I do play over a Hotspot 4g network through my blackberry passport while on the road. Being a truck driver in western Canada and US puts me never near any free WiFi zones. Even while at home I play games through my cellular network because it's faster then the home WiFi cable setup..

I'll be back home in a couple days to test a game through home wifi.

This is an inexplicable loading bug and why was it working before and not now. Wish this bug came about earlier, before I put my money down on a new set of equipment for my golfer.

Refund please?

spg777

40 Posts

Fri, May 8 2015 1:19 PM

Just in case anyone is interested. I use an uninstall program from iobit.com that has an option to deep scan after the uninstall that finds anything left behind and lets you delete that also.