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Re: WGT freezing or cannot load page

rated by 0 users
Tue, May 26 2015 10:21 AM (1 replies)
  • MartinPeters10
    2 Posts
    Tue, May 26 2015 8:03 AM

    Twice this afternoon the game I was playing either froze or a message came up saying "problems cant load page".

     

    Are WGT having server problems?

     

    Regards

  • WGTShamWow
    924 Posts
    Tue, May 26 2015 10:21 AM

    Hi MartinPeters10,

    Please try the steps below to clear your cache and flash cache, and let us know if this helps. Thanks!

    To clear your Browser Cache...

    1. It depends which Web Browser you have:

    Chrome - click on the Wrench icon in the upper-right corner of the browser window, select Options-Under The Hood and Clear Browsing Data

    Firefox - click on Tools in the menu and then options, click on Privacy and select the Clear All Current History option

    Internet Explorer - click on Tools and then Internet Options, check the Delete Browsing History on Exit option, click OK on the bottom of the screen

    Safari - click on the Gear icon in the upper right corner of the browser window, then select Preferences, select Privacy, then click on Remove all Website data

    2. Restart your Web Browser

    3. Note, WGT recommends using the Chrome browser from Google for the fastest game performance and automatically updated browser plug-ins

    To clear your Flash Cache...

    1. Visit Macromedia Adobe at: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html

    2. In the Global Storage Settings Panel, change the Global Storage Settings to 100K or higher, and select the "Allow Third-Party Flash Content..." and "Store Common Flash Components..." options

    3. In the Website Privacy Settings Panel, click Delete All Sites to clear the Flash Cache

    All the Best,
    WGTShamWow 

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