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Re: Club Tournaments Not Loading, Unplayable Completely

• TuckerPrestonJr 1,380 Posts

  Sun, Jun 7 2015 4:59 AM

  Palm Beach Kiawah has three tournament that have been created but are unplayable.  

  The game client never loads and the members cannot play.  In single play, they are marked "WD", and in multi play 'not played.'

  The Tournaments are Pinehurst Single Cup, Pinehurst's Revenge and Sweet 16 (at RSG).  

  Please help WGT!

  How can this bug be fixed?

  Can these tournaments be cancelled by WGT under the circumstances?
  

  Sweet 16 is a credit tournament and the credits need to be returned to the players.

   

• ActiumG 38 Posts

  Sun, Jun 7 2015 11:49 AM

  I have exactly the same issue, our credit tournament at Pinehurst  will not load and members are loses their entry credits!!

• WGTyphoon 597 Posts

  Sun, Jun 7 2015 12:57 PM

  I'm looking into the issue. It seems to be primarily with Country Club tournaments. If you or your players in the Country Club experience and have spent credits please contact Customer Support. Also submit a bug report when or after the error occurs.

  -WGTyphoon

• glpark 269 Posts

  Mon, Jun 8 2015 6:22 AM

  Hi WGTyphoon:

  The above mentioned problem has been happening a lot lately in the Country Club Tournament's. It appears the game is loading and after it's done the screen is blank and the game never starts.

  2nd problem:

  I have been creating Tournaments for my C.C. for months without any problems, in the last few days I have been receiving the message "your country club is not a the required level for this tee selection" after clicking the post button, even though I have created and played this very same tournament many times before. This may be just a setting on my computer as a different director in my C.C. was able to create this exact same tournament and did not get this error. Any assistance you could provide would be greatly appreciated.

  Thanks, glpark