Hi, when you experience an error you can right click in the game client and submit a bug report. This goes directly to our QA team for further testing.
To submit a bug report:
1. Right-click the screen while the game window is open.
2. Select the option "Submit this problem to WGT" on the menu displayed.
3. Describe the issue you are experiencing in as much detail as possible.
Unfortunately this feature is not available on Chrome.
Since the error you experienced was some time ago you should contact Customer Service with this issue.
_CHAMPION