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Re: Game hangs after timeout

rated by 0 users
Thu, Apr 28 2016 7:33 AM (7 replies)
  • Huggie50
    Huggie50
    3 Posts
    Tue, Apr 26 2016 8:15 AM

    Get so fed up with players just walking away from the game and not withdrawing properly.

    There now appears to be a problem that after waiting for the endless timeouts the game just Hangs when the timeout meter reaches 00!

    the only way to continue is to close the game and reboot , on checking my coin level the entrance fee was deducted in other words the game assumed I lost!

     

  • Neopip
    Neopip
    2 Posts
    Tue, Apr 26 2016 12:08 PM

    Just had the same problem and lost out on 500k coins! 

  • WGTChampion
    WGTChampion
    1,891 Posts
    Tue, Apr 26 2016 2:43 PM

    This is has been a problem that we're investigating. Neopip, I was able to recover your entry fee for that game. 

    Huggie, let me know what room you were playing in so I can have my guys look into it. 

    _CHAMPION

  • Huggie50
    Huggie50
    3 Posts
    Tue, Apr 26 2016 2:53 PM

    Thanks _CHAMPION the room was. Chelsea

    Huggie

  • WGTicon
    WGTicon
    12,511 Posts
    Tue, Apr 26 2016 3:28 PM

     

    hi guys

    please check your emails for a reply from us:)

     

    -wgticon

  • Neopip
    Neopip
    2 Posts
    Tue, Apr 26 2016 9:52 PM

    Thanks guys for getting this sorted! 

  • cappiest
    cappiest
    1,346 Posts
    Wed, Apr 27 2016 5:32 PM

    something happen in last few days?

    Game seems to be playing poorly. disconnects, freezing and play now box doesnt always seem to appear......yes i have done all the cache clearing and what have you.

  • ChargePerSecond
    ChargePerSecond
    1 Posts
    Thu, Apr 28 2016 7:33 AM

    I completely agree with this - fed up with players that can't quit gracefully, but I can deal with the 30 second wait.  Waiting 30 seconds only to have it hang, and then find out you lost your coin instead of winning the additional was very upsetting this AM.  

    I made a great birdie putt from 25 ft away on 12 speed downhill slope for the win!  I was so excited, and, the opponent, instead of taking his final 2 ft putt to close the game, he disconnected, and now I surely don't feel like I won :(

    I hope my winnings didn't go to the disconnected player as if he had won.  Please fix this.

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