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Re: Skytrak disabled account

• CoachSully44 10 Posts

  Wed, Jul 6 2016 7:11 AM

  I was changing my avatar in the options menu and saw the Skytrak icon was "off."  I didn't know what it was and was curious so I turned it on. Later when I hit the "Return to Mobile WGT" icon on the home page it said my account was disabled. I turned my phone off and "rebooted" because that had worked when I was disabled once before after an Internet disconnect. Then I tried reinstalling the app. Neither attempt resolved the issue. I submitted a ticket and am currently waiting for a response, but history tells me that will take 24+ hours and I'm going through WGT withdrawals. Is there an admin or user with similar issues that can help me?

• WGTChampion 1,917 Posts

  Wed, Jul 6 2016 9:03 AM

  Skytrak can not disable your account. Unfortunately I do not have any details surrounding your account at this time so you will need to wait for customer service to reply to you. 

  _CHAMPION

• CoachSully44 10 Posts

  Thu, Jul 7 2016 10:44 AM

  All is well, received email from WGT...

   

  "Hey Shayne, 

  Our system has malfunctioned and disabled your account. 

  We reopened it and we apologize for any frustration this glitch may have caused you. 

  If you have any further questions or concerns, let us know and we will be glad to help in any way we can. 

  All the best, 

  WGT Members Services"

• alosso 21,088 Posts

  Thu, Jul 7 2016 1:53 PM

  Post pending the end of moderation.