As I understand it, passes are supposed to refresh every 4 hours during a CC vs. CC clash, perhaps the last clash may have ended at some point just short of that 4 hour interval before your expected pass and if not, then perhaps you might wish to message wgt customer service. They are pretty good about making things right, so give it a chance and let them know what's happened... After-all, if they are not aware of a problem, there is not way they can fix it right!!!
Phil