Hey W8ing2Di,
Have you tried the troubleshooting tips at the link below to see if they help resolve this issue for you?
http://www.wgt.com/forums/p/635/2552.aspx
If you try these and the problem persists, please let us know in detail what is occurring by sending us an email at Members@worldgolftour.com
Cheers,
WGTElectro