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Re: Not able to replace balls during game

rated by 0 users
Tue, Sep 12 2017 9:29 PM (1 replies)
  • cadornette
    319 Posts
    Tue, Sep 12 2017 8:29 PM

    Hello guys. I was playing a CC Tourney for good credits. Andies, front 9. I got an unlucky bounce, helped by a strong tail wind, and landed my ball on water hazard. Unlucky me, it was the last of its kind. I automatically try to buy it from the option WGT gives you, but I got an error, and the message recommended me to buy directly from Proshop. I do it. Credits taken away from the buy, but when I clicked on "keep using same ball", same error appears. Try to check that out guys. It was very hard to play the rest of the holes with the rock ball. THanks in advance.

     

  • phred952
    2,714 Posts
    Tue, Sep 12 2017 9:29 PM

    It was reported in the Forum a few months ago that there was a bug with the buy balls offer when you played the last shot or lost a ball.  I didn't hear of one about trying to buy balls in the Pro Shop under the same circumstances.  

    Contact Customer Service and let them know you didn't get the balls you paid for.  As far as a tournament entry fee, I don't know if they will refund it or not. Can't hurt to ask for it back.  All they cans say is no, sorry.

    phred952 

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