Pastorteacher: I will not be playing any more unless this can be fixed.
You are right in this!
Nevertheless, the game is running just fine on a magnitude of PCs, Android devices and IPhones. Therefore, the first guess would be any flaw on your side.
Just ask your local admin to check into the possibilities - the search =>
will give plenty advice.
For further help, ask WGT directly ("Contact" below) and describe your local system.