yes, i've done everything except uninstall wgt/slimjet. Thanks for all the info you all have given me. WGT still hasn't figured it out yet. Not much more info i can send them, and i really don't want to resort to gift cards, like the one person said, you never can tell if the card has already been hacked and i don't want to chance it. If i have to use the free balls i probably will never buy another ball again. We shall see what we shall see...lol. Again, thanks for all your replies. cheers y'all, mike