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Re: Best way to contact WGT with problems

• TommyN99099 2 Posts

  Mon, Sep 23 2024 2:32 PM

  I'm trying for few day 300 times and no luck

• Kittykat2017 659 Posts

  Tue, Sep 24 2024 12:34 PM

  That sounds like wgt avoid trying to help at all costs. :-( i have written them 10-15 times with no response. ( probably did not like the question or issue) So good luck with them getting back to you. ;-)

• Zzyzx01 1,292 Posts

  Tue, Sep 24 2024 2:38 PM

  I've contacted WGT customer service on a number of occasions and each time I received a prompt reply and a good resolution.

  Using your personal email program as the Contact Us page doesn't work... at least not on a desktop PC.

  WGT Customer Service email:   members@worldgolftour.com

  Make sure you include your email address (the one associated with your WGT account (found in My Profile).  Also include your avatar (player) name.  And be respectful.

  If you don't get a response within 24 - 48 hrs (not including the automated response), then you might try to make contact with WGTNico on WGT Discord.

  Good luck and hope you get a resolution to your issue.

  ...henry

• BlackBogey 479 Posts

  Tue, Sep 24 2024 9:56 PM

  I agree with everything Zzyzx01 says.  I've never been able to get through on PC using the Contact Us link.  It works quite well for mobile but no luck with PC.  I'd try to raise the issue on Discord first.  They have a Bug-Reporting room dedicated just for this, and Nico monitors it pretty regularly.  He'll either chime in and take care of it himself if he can, if not he'll direct you to contact CS, at which point you use the email address (members@worldgolftour.com) that Zzyzx01 gave. 

  Don't use members@wgt.com - that's a valid email address but they have it set up for outgoing messages only so you'll never get a response.

• Subparnever77 35 Posts

  Sat, Sep 28 2024 10:30 AM

  Have used that Customer support link many times, abd have sent numerous responses, never, and I mean never have received a response. Maybe they don't like complaints.