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Re: Level up free club rental error

• cbid0711 78 Posts

  Tue, Feb 11 2020 6:18 AM

  Mobile player here.  When I finish a round that enables me to reach the next level I am unable to accept the free rental for new clubs that are at that level.   Gives me an error (don't remember it exactly) but i think it said something about not being a high enough level.

  Anyone else experience this?

• MarchieB 1,530 Posts

  Tue, Feb 11 2020 8:27 AM

  I’ve had this type of thing happen in past when leveling up. Error trying to rent or doesn’t offer the rental at all.  Try giving WGT customer service a shout and they may fix it. Slink is at bottom of screen under “contact”

• cbid0711 78 Posts

  Tue, Feb 11 2020 10:28 AM

  I'll try that.  Thanks.

• Connorjwebb123 434 Posts

  Tue, Feb 11 2020 3:10 PM

  WGT will just tell you to rent said chosen item and they’ll refund you the credits.

• ven333 36 Posts

  Tue, Dec 15 2020 6:40 AM

  I get this issue but find that the offered club is not available from the pro-shop to rent or buy. Seems like you just miss the opportunity you have been waiting for!

• BPeterson8256 2,911 Posts

  Tue, Dec 15 2020 8:34 AM

  cbid0711:

  Mobile player here.  When I finish a round that enables me to reach the next level I am unable to accept the free rental for new clubs that are at that level.   Gives me an error (don't remember it exactly) but i think it said something about not being a high enough level.

  Anyone else experience this?

  This happened to me all the time when I was leveling up. I would contact customer service and they would always make it right. The issue seems to be that not all information is on the same server, so there can be a delay with getting the right server to update.

  Additionally...  If it was equipment I knew I was going to buy, several times I just went ahead and bought it as soon as the server updated, and then contacted customer service regarding my not getting the discount due to the error. Customer service always refunded the credits for the difference in price for me. Despite what many say, I have found customer service to be very helpful.

  Brett

• borntobesting 9,695 Posts

  Wed, Dec 16 2020 2:14 AM

  BPeterson8256:

  cbid0711:

  Mobile player here.  When I finish a round that enables me to reach the next level I am unable to accept the free rental for new clubs that are at that level.   Gives me an error (don't remember it exactly) but i think it said something about not being a high enough level.

  Anyone else experience this?

  This happened to me all the time when I was leveling up. I would contact customer service and they would always make it right. The issue seems to be that not all information is on the same server, so there can be a delay with getting the right server to update.

  Additionally...  If it was equipment I knew I was going to buy, several times I just went ahead and bought it as soon as the server updated, and then contacted customer service regarding my not getting the discount due to the error. Customer service always refunded the credits for the difference in price for me. Despite what many say, I have found customer service to be very helpful.

  Brett

  are you still getting the level up free rentals? I haven't got 1 Since level 100 or so. 

   

• BPeterson8256 2,911 Posts

  Wed, Dec 16 2020 12:27 PM

  borntobesting:

   

  are you still getting the level up free rentals? I haven't got 1 Since level 100 or so. 

   

  I don't think so, but I usually click through those screens pretty quick when they show up. There really isn't anything new to play with at this level.