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Re: Free Rental day issue

rated by 0 users
Thu, May 14 2020 11:50 AM (9 replies)
  • golfer727272
    golfer727272
    3 Posts
    Wed, May 13 2020 6:29 AM

    I rented a driver to try it out after the free rental promotional email...

    I was charged....How do I regain my credits?

  • Artemusbuddy
    Artemusbuddy
    417 Posts
    Wed, May 13 2020 6:33 AM
    I just went to try and rent a few clubs as well but I saw they were still charging so I cancelled order. Hope they get this fixed soon or extend another day or two.
  • Gypsy540
    Gypsy540
    16 Posts
    Wed, May 13 2020 7:00 AM

    I tried to rent clubs for the free trial and it's not working wants to charge me as well. This is the right day somebody sleeping at WGT

  • bmw316
    bmw316
    229 Posts
    Wed, May 13 2020 7:07 AM

    golfer727272:

    I rented a driver to try it out after the free rental promotional email...

    I was charged....How do I regain my credits?

    You have to contact WGT on this  addres.

    https://www.wgt.com/help-request.aspx

  • vinewin
    vinewin
    1 Posts
    Wed, May 13 2020 9:11 AM

    I had the same issue. No response from WGT so far either... troubling....

  • golfer727272
    golfer727272
    3 Posts
    Wed, May 13 2020 10:22 AM

    Thanks I have written them. No response to date.

  • golfer727272
    golfer727272
    3 Posts
    Wed, May 13 2020 10:22 AM

    Thanks I have written them. No response to date.

  • Salsus
    Salsus
    2 Posts
    Wed, May 13 2020 2:05 PM

    You are not alone. Same issue occurred to me earlier today (credits deducted during a "free club rental" day. I have also written via the help section and am awaiting a reply.

  • iainmclean
    iainmclean
    1,293 Posts
    Thu, May 14 2020 8:26 AM

    I was in the same boat. I rented the Big Dog Titleist TS3 during the free rental period. Before I pressed the proceed button, I saw that the charge was 825 credites but thought that this was just an error. 

    However,I was charged 825 credits. I emailed WGT and received a refund of 825 credits.

  • Salsus
    Salsus
    2 Posts
    Thu, May 14 2020 11:50 AM

    Update 5-14-2020. WGT confirmed receipt of my message and addressed the problem associated with Free Club Rentals on 5-13. 

    Problem resolved with a friendly note and an apology for the inconvenience. 

    Very satisfied with their response.

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