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Re: Charged for credits during site downtime

• bertieauld 5 Posts

  Tue, Sep 27 2011 4:51 AM

  i have written to WGT about an error that occurred while trying to buy credits on 25 Sept - it has charged me five times (I have explained why in my mail to members@wgt). How long till I get a reply on this as I am more than £100 out - which is a lot of money for a "free" game.

• WGTicon 12,511 Posts

  Tue, Sep 27 2011 9:14 AM

  bertieauld:

  i have written to WGT about an error that occurred while trying to buy credits on 25 Sept - it has charged me five times (I have explained why in my mail to members@wgt). How long till I get a reply on this as I am more than £100 out - which is a lot of money for a "free" game.

   

  hi

  we will reply and should be able to take care of the problem. please be patient as $ errors get escalated to someone else, so they take longer to resolve :)

  -wgticon

• bertieauld 5 Posts

  Tue, Sep 27 2011 10:00 AM

  Thanks wgticon,

   

  speedy resolution will be appreciated

  WGTicon:

  hi

  we will reply and should be able to take care of the problem. please be patient as $ errors get escalated to someone else, so they take longer to resolve :)

  Thanks wgticon,

   

  speedy resolution will be appreciated

• bertieauld 5 Posts

  Thu, Sep 29 2011 5:56 AM

  Hello again,

   

  My patience is running out, I'm afraid. I have not even had a return email from WGT to acknowledge that they are dealing with this problem. Meanwhile money has been out of my account for nearly 4 days. I will be taking this to my card lender's  disputes team if I have not heard back by the end of Thursday. Your customer service has, so far, been extremely poor.