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Re: Rental offers that end up invalid

• ChrisDeGarmo 23 Posts

  Fri, Mar 12 2021 5:00 AM

  Just about every...

  Oh wait, Hi. ME again. Another customer rant. Attach this to the others and add the same concern about new player treatment in order to convert them to paying customers or long term community members.

  Anyways, just about every time I level, I get Free Rental offers. The club(s) usually always say Lxx+ where the xx is my just achieved level. Let's say I just hit level 21 and win 2,100 coins. Then I'm offered a rental driver for L21+. I click on it, and a popup declares 'Error', not proper level to rent that item.

  This has happened at least 15 times to me since I began playing. This never happens on the mobile Android app, just the Windows app. On the Android app, every rental offered and accepted is delivered for 2 hours.

  And WGT continues to prompt me to spend real money on the app.

  No.

• BPeterson8256 2,912 Posts

  Fri, Mar 12 2021 8:36 AM

  This is due to not all servers being updated right away. Contact customer service and they will take care of it for you. By the time they get back to you the servers will be updated, but they can still help you with the free rental if you politely explain what happened.

• alosso 21,069 Posts

  Fri, Mar 12 2021 8:55 AM

  ChrisDeGarmo:

  Hi. ME again. Another customer rant. Attach this to the others and add the same concern about new player treatment in order to convert them to paying customers or long term community members.

  Lucky for them, they won't be concerned in this users-help-users forum.

  Unlucky for you, we, the customers, can't help.

• bom03 2 Posts

  Fri, Mar 12 2021 8:58 AM

  ctrl+Alt+Del  > Task manager > golf >End process , login on website <browser> ....close browser .....  turn back on WGT PC,MOBILE , other ... maybe ok

• ChrisDeGarmo 23 Posts

  Fri, Mar 12 2021 12:38 PM

  bom03:

  ctrl+Alt+Del  > Task manager > golf >End process , login on website <browser> ....close browser .....  turn back on WGT PC,MOBILE , other ... maybe ok

  Sorry bom, I neglected to add that one of those times I figured I had nothing to lose so I did as you described. Did not work... If it's a server update thing, guess I might just wait longer. 10, 15 mins? I dunno... but thanks for the suggestion!

  Everyone else too.. thanks = ]