Thanks for the welcome,
Sorry to hear about your problem, best thing I can recommend to you is to submit a ticket to support
https://m.wgt.com/help/request
They will get your membership sorted out for you!
If you have any other questions don't hesitate to message me on here
JohnKokopeliRidg:
Hello WGTNICO,
Welcome to wgt.
I have been a wgt player since August 2019 and enjoy it very much. I have utilized wgt member services frequently for a variety of issues and always had responses to my issues.
I am posting this request to you since I have a time sensitive question.
My subscription for premier status expires in ~ 13 days. I definitely want to renew it but the page to purchase it will not let me renew my subscription yet. Today I see there is a 10% discount available to purchase the membership. This happened last year & I wasn't able to get the discount then.
Can you see if there is a way to fix this so loyal members can get this discount and continue their support of wgt as well as have the benefit of more passes available to play? I feel it is a a snub to existing premier members to see a discount offered just before the subscription expires and not be allowed to use it.
Thanks for your review. I hope to hear from you and will be able to use the discount and renew my subscription.
I am going to post this as a Member Services Help request if that is the way this request must be submitted.
JohnKokopeliRidg