I did… also with past requests. Crickets. It’s fine, I don’t think that’s his role here; that he’s chosen to help others in the past is worth of praise and I don’t have the need to expect anything from Nico in particular, in that sense.
From support on the other hand, I do.
I mention 3 previous ones I placed where the response was just snubbing and gaslighting.
The first one was after completing 30 straight wins in the coin rooms. The problem was most of the wins were forfeits/disconnects and not accruing. I played those 30 games consecutively—so no other games in-between—and ascertaining my claim was a very simple database query.
All wins were legitimate, their non-accrual is entirely a failure on WGT’s behalf. No criticism there, these things happen, however WGT should provide the remedy in such cases. They did in the good old days, when support cared. In my previous message I celebrate what the support crew used to be. They used to have awesome people doing that job!
The second time I documented all 30 wins with screenshots and everything. As above: all 30 games played consecutively. I got the same response: snubbing, gaslighting.
Needless to say, I haven’t tried to obtain the Achievement again. It’s a waste of time and energy, and a waste of good balls.
I also contacted them about an incident with a malicious player. We were in some kind of competition which I can’t remember. 9 holes. He got lost in the bush in the first hole, we go into the second one something like -1 vs +5 (and perhaps even worse)… it was really bad… the other player starts hitting short putts, maxing his shot counter, hole after hole, this thing just goes on… he’s obviously working a “hit the ding 15 times” Goal after realising the game is over. It was a nightmare. I had to forfeit that game. Documented with screenshots, reported…
I never got a response. Never got remedy. WGT never got back to me, the player’s still around, I can only imagine what his history is. He has a golden putter, too.
These failures I express in these couple of comments affect the integrity of the game, the essence of the game itself. That’s everything.
I’ve lost count of the number of times I’ve been caught in the +3 feature of the Showdown, too, for example.
I’ve come to accept WGT doesn’t care and doesn’t want to hear about it.