MBaggese:
Just curious, but how many skins did the other player(s) win?
Now I do not remember.... I closed the window hoping that the credits won will appear on my account but.... I described the case above.
On the other note I'm pleased with the support and the answer I've received from WGT Member Services. It rarely happens when a game provider CARES about players!
Thank you very much for solving my problem!!!!