So long as people are still buying balls, and passes, and apparel, (i.e. the cash register is still ringing), everything is considered acceptable. That is the only metric that matters anywhere.
Unless people are willing to start some boycotting, and vote with their wallets, then we will continue to get new (unhelpful) apparel, more broken showdowns, and less attention from customer service.
I'm not saying everyone needs to quit the game. Just burn up some of the extra balls in the bag, maybe don't play showdown, maybe cut back on Clash, only use the daily free pass.
Otherwise, we just eat the cr4p sandwich that we're handed, and continue to smile.
Ark