It just did it to me.
First round, +3…
I suspect the other player: timer runs out, remains there, no penalty, then after a minute or so the game terminates and loads the start page.
There’s thread after thread detailing how there’s players that manipulate the system in this way in the coin rooms.
Reported him, however these low-lifes are allowed to stay and keep doing this.
It’s been years of this crap.
As for support, it used to be awesome back in the day, they were great people.