Speaking as an active player since January 2009. I sure miss the days when there were active employees of WGT, both playing and responding to game errors, issues and concerns. I can’t remember the last time support responded to a request beyond the auto generated response. Received this auto generated email on 2/28/25
“ Hello,
Thank you for contacting WGT Customer Support!
We've received your message and are looking forward to helping you! We will review your request and connect you with the right WGT Support Agent.
Please note that we are currently experiencing a higher than usual request volume which has increased our response times and we will respond to your request as soon as we are able. We are working hard to bring these response times down to better serve our players and we appreciate your patience during this time.”
here was my issue. Not the first time I witnessed this happening.
Same or similar coin heist by WGT from the 500k Manhattan Room yesterday. With only 4 players in the room I entered, while player match up search was still I decided to change equipment and exited before being paired, and my 500K disappeared, which used to happened frequently when leaving the room after waiting for 5 minutes to be paired in the Tokyo room. This should be a simple fix, if you haven’t reached Loading stage, you shouldn’t pick the pockets of the players. Rant Over
Respectfully CaptainCouples WGT member since Jan 1 2009.