Talking of Housecleaning, there is one way that wgt could clean house and save a bit of space on the servers as well. Why not take all those accounts with names all very similar that have been opened between, for instance, beginning of 2008 and end of 2010, that have never been used, most of them not one ball has been hit, and are obviously, to me anyway, accounts in waiting for existing members, and just close them and wipe them from the books.
I know it wouldn't cure the problem but its better than wgt not doing anything at all.
They could always, out of courtesy, send a n e-mail to the people concerned telling them that they would have to re-apply if they wished to USE the game.
MEL1950