MGirl-Your comment about the graphics being off sounds odd-like maybe a Flash confusion, or something like that. The shot you spoke of sounds a lot like some of the other Ping deviation complaints which WGT has had an earful of. They will fix it eventually-don't give up. I lost 2 SD balls yesterday trying to get out of a Kia trap that wasn't playing like it usually did. Bummer.
A right click on the screen with the graphics goofed up would definitely allow them to see what happened. I know it doesn't get your ball back but there's not a whole lot you can do but play on. GL
YJ
(side note-Manilow's "I Write The Songs" is one of my favs-who wrote it?)