i doubt he'd lie about it, more like wgt found some grace. it should be a simple thing for them, but one I'm sure they don't want to spend the time doing for everyone.
I'd guess they'd rather not see this topic in the forum as it may lead to similar requests. They can say no and refer to T & C's but I think it's very nice of them to do this.
Good job Stir (not calling you old that's for sure) - good job wgt