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shot pal

• erikatwtg 3 Posts

  Wed, Apr 3 2013 12:46 PM

  Dear WGT,

  Today I was playing. No great events, the dingy stuttered but not extremely. Then I decided to buy the 200 shots 'shot pal'. I couldn't play anymore because the dingy didnt react at all. All ruined shots to the extreme right.

  I want this fixed or my money back, 350 credits to play the worst game ever.

  Thank you for your prompt reaction

  Erik

• 2,840 Posts

  Wed, Apr 3 2013 1:09 PM

  erikatwtg:

  Dear WGT,

  Today I was playing. No great events, the dingy stuttered but not extremely. Then I decided to buy the 200 shots 'shot pal'. I couldn't play anymore because the dingy didnt react at all. All ruined shots to the extreme right.

  I want this fixed or my money back, 350 credits to play the worst game ever.

  Thank you for your prompt reaction

  Erik

  Taken care of.

   

  WGTdbloshoe

• gmaster007 2,101 Posts

  Wed, Apr 3 2013 5:02 PM

  WGTdbloshoe:

  erikatwtg:

  Dear WGT,

  Today I was playing. No great events, the dingy stuttered but not extremely. Then I decided to buy the 200 shots 'shot pal'. I couldn't play anymore because the dingy didnt react at all. All ruined shots to the extreme right.

  I want this fixed or my money back, 350 credits to play the worst game ever.

  Thank you for your prompt reaction

  Erik

  Taken care of.

   

  WGTdbloshoe

  I've asked for a refund too and nobody has "taken care" of me yet
  guess it pays to open a forum thread than to trust customer service.

• srellim234 2,077 Posts

  Wed, Apr 3 2013 5:10 PM

  You should know by now that WGT is legendary for its poor or nonexistent customer service. Posting in a thread prompts a response only because it hangs some dirty laundry out in public.

  Sometimes forum moderators can get something taken care of because they are the public face of WGT and take heaps of abuse from members for it. Customer service reps remain anonymous behind their keyboards; they are paid to spend more time making sure the company doesn't give up a dime rather than satisfy the customer.

• 2,840 Posts

  Wed, Apr 3 2013 5:22 PM

  gmaster007:

  WGTdbloshoe:

  erikatwtg:

  Dear WGT,

  Today I was playing. No great events, the dingy stuttered but not extremely. Then I decided to buy the 200 shots 'shot pal'. I couldn't play anymore because the dingy didnt react at all. All ruined shots to the extreme right.

  I want this fixed or my money back, 350 credits to play the worst game ever.

  Thank you for your prompt reaction

  Erik

  Taken care of.

   

  WGTdbloshoe

  I've asked for a refund too and nobody has "taken care" of me yet
  guess it pays to open a forum thread than to trust customer service.

  Taken care of.

   

  - WGTdbloshoe

• 2,840 Posts

  Wed, Apr 3 2013 5:24 PM

  srellim234:

  You should know by now that WGT is legendary for its poor or nonexistent customer service. Posting in a thread prompts a response only because it hangs some dirty laundry out in public.

  Sometimes forum moderators can get something taken care of because they are the public face of WGT and take heaps of abuse from members for it. Customer service reps remain anonymous behind their keyboards; they are paid to spend more time making sure the company doesn't give up a dime rather than satisfy the customer.

  No it really as simple as we get a lot of emails from players and sometimes if we see the forum post before the email we go pull it manually and take care of it.  Really the best way to go about it is to email in, because then you have a record in your email box of the action taken and if the refund was issued or not. 

   

  - WGTdbloshoe

• gmaster007 2,101 Posts

  Wed, Apr 3 2013 5:26 PM

  srellim234:

  Posting in a thread prompts a response

  guess so lol. that was quick :)

• srellim234 2,077 Posts

  Wed, Apr 3 2013 5:46 PM

  shoe- I've been here almost 6 years, from the early beginnings of WGT. I come from a background of having been a national customer service manager and trainer for an $11 billion a year pharmaceutical firm with a high customer satisfaction rate. From its inception WGT has never had anything remotely resembling a customer service department with anything demonstrating an intention to supply effective customer service.

  An email request is meaningless when all the customer gets is an automated case number in reply and no one is apparently empowering reps to resolve issues effectively. It often doesn't appear that anyone is really prioritizing the solving of issues other than those that result in immediate financial gain to the company. There has been virtually no concern whatsoever for the individual customer and certainly there is very little integrity from many customers' perspectives.

• SHRUDE 5,835 Posts

  Wed, Apr 3 2013 6:14 PM

  WGTdbloshoe:

  if we see the forum post before the email

  That is of course purely dependant on the amount of Community Managers active on a regular basis.

  Which, of course since the increase of the above should be an ever more streamlined and responsive procedure.

  Well done.

• FormerTL 9 Posts

  Wed, Apr 3 2013 6:30 PM

  Customer service, or the distinct lack of it is why this account has been created.

  I asked to have my account closed.  But I asked for more than that - I wanted all of my personal information removed from the WGT database.  I can think of no "good" motivation not to comply with my request.  It is afterall, my personal information.

  WGT "disabled" my account but the personal info remains.

  Around the same time I have learnt that my Son made a series of complaints against "sponsor Pay".  He had completed many offers but only 1 in 5 had paid out.

  WGT's response was to disable his account.  THEN finally reply to his complaints giving him the usual "nothing to do with us" and spelling out how he could contact SponsorPay via his account............that they disabled.

  In the complete absence of any replies from WGT I'm going to take a leap of faith here and presume that WGT has decided that either i am my Son, or my son is me, and have pulled the old "multi account" accusation to try and make it all go away in silence.

  Customer "service" indeed!