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shot pal

• alosso 21,073 Posts

  Thu, Apr 4 2013 12:46 AM

  WGTdbloshoe:

  Really the best way to go about it is to email in, because then you have a record in your email box of the action taken and if the refund was issued or not. 

  Please excuse me for questioning this causality highlighted by me. A mail in does not by itself cause a mail out :)

  Any customer email may involuntarily vanish in a big pile of emails and the sender has no reference to it except the email header. Apparently it will be answered manually which may cause delays. Action and refund may not come back to the customer - what to do then?

  OTOH, a notice through the "contact" form (link below) will (should) result in an immediate automatic response email containing the customer's subject and a case number (unfortunately not the customer's text, take care of it yourself). This is a positive reference by WGT, allowing to point to one issue again and again. Answers are apparently manual, too, and hopefully they arrive in our mailboxes.

   

  And, a recent information I have from WGTadmin is that "escalated Nation services" are only available by this path - is this still applicable today?

• WGTicon 12,511 Posts

  Thu, Apr 4 2013 10:25 AM

  alosso:

  WGTdbloshoe:

  Really the best way to go about it is to email in, because then you have a record in your email box of the action taken and if the refund was issued or not. 

  Please excuse me for questioning this causality highlighted by me. A mail in does not by itself cause a mail out :)

  Any customer email may involuntarily vanish in a big pile of emails and the sender has no reference to it except the email header. Apparently it will be answered manually which may cause delays. Action and refund may not come back to the customer - what to do then?

  OTOH, a notice through the "contact" form (link below) will (should) result in an immediate automatic response email containing the customer's subject and a case number (unfortunately not the customer's text, take care of it yourself). This is a positive reference by WGT, allowing to point to one issue again and again. Answers are apparently manual, too, and hopefully they arrive in our mailboxes.

   

  And, a recent information I have from WGTadmin is that "escalated Nation services" are only available by this path - is this still applicable today?

  Yes, using contact form will help us identify wgt nation members.

  -wgticon

• WGTBOBBYSWORLD 162 Posts

  Thu, Apr 4 2013 5:57 PM

  @Former TL - The reason we do not disable accounts to " make it all go away in silence." is because you can simply create a new account and post on here as you did. And we could delete your post and ignore you to further make you " go away in silence.". Instead we allow you to speak your mind and air out your problems. I will send you a personal message to get some information from you and get this squared away for you.

• Lizard69 2,006 Posts

  Fri, Apr 5 2013 7:55 AM

  WGTBOBBYSWORLD:

  @Former TL - The reason we do not disable accounts to " make it all go away in silence." is because you can simply create a new account and post on here as you did. And we could delete your post and ignore you to further make you " go away in silence.". Instead we allow you to speak your mind and air out your problems. I will send you a personal message to get some information from you and get this squared away for you.

  I would like to make a comment if I may and I apologise to all for hi-jacking this thread.

  I have contacted member services about 10 times in my WGT career and have had absolutely SUPERB service and generosity.

  Until one day in late Jan where I sent an email complaining about strange results to some of my shots (Hitting invisible trees etc), 2 emails sent to member services since then, 1 of which has seemingly been ignored.

  Last week, I lost 2 balls in a row off the 1st tee at STA in a 200c rg, my meter went berserk and both balls went out of bounds right, I had not lost a ball at STA on ANY hole since my Amateur days.

  I ultimately had to wd from the rg as I was hitting 5 off the tee and with starter balls (I wasnt going to buy another sleeve at that precise moment due to the 2 frankly weird shots I had just seen in case I might just lose more balls)

  Upon emailing member services, the response I got was along the lines of, "the problem is my end, did I clear my flash/cache etc etc" bla bla bla.

  Now, I felt a tad offended at that response, I'm hardly a beginner and keep my system as optimised as possible. I found it strange that not the rg before or after did I have this strange meter, just twice and at the cost of 2 new callies and the rg entrance fee due to my withdrawal.

  I have defended WGT and it's customer service many many times but I am now wondering if that should still be the case because recently, my experience has been the exact opposite of what it once was.

  Peace,

  Andrew

• chrisironsbones 3,524 Posts

  Fri, Apr 5 2013 8:22 AM

  Lizard69:

  my meter went berserk and both balls went out of bounds right,

  This was probably for once not WGT's fault, could be flash, or internet connection, or if it WAS wgt, might have been a friend activity, more than likely, FLASH.  (well you could blame wgt for using it in the first place :)

  I USED to get good responses from WGT through e-mails until last year where several e-mails would either get an automated reply "due to the extreme number of e-mails..bla..bla...bla" or no reply at all, I no longer even bother contacting wgt if there is a problem because where as before you would get a reply in either a day or at most a week and problem resolved, now you hardly ever get a response, unless automated, and you've forgot about the problem if it does get sorted because it takes sooooo long.lol.

  If customer service is getting bogged down with complaints, what does it tell us?  Are there more players playing?  or just much more problems??  Any one got an iron (i dont mean club)

• Lizard69 2,006 Posts

  Fri, Apr 5 2013 8:49 AM

  Yip,

  Well WGT decided it was my end and case closed.

  I rarely get meter issues of any sort and when I do (Usually Sundays), I can usually spot it in time and let the club swing through, in both shots mentioned above I didnt spot it in time as it went moggy at the moment I was committed to the shot and "it" clicked an inch and half late, I let the 1st swing go through for my now 3rd and it was fine, then the same thing happened at the point where I was committed, didnt have a chance on either occassion to let the club swing through.

  But yeah, clearly on my end according to WGT so what can I do? Funny that it doesnt ever happen when you intentionally let the club swing through.

  Anyway, I've hijacked enough if this thread,

  Onwards and upwards regardless for us addicts.

  :-)

• FormerTL 9 Posts

  Sun, Apr 7 2013 4:57 AM

  What happened in my Son's case was frankly an example in how NOT to treat customers.

  His account was disabled after he complained about SponsorPay not paying.  For days he sat in the dark - no information, replies or explanation.  Eventually the re-opened his account again telling him they suspected him of being a multi - a nice way of calling me a cheat (his Dad) who in the thickest of ironies closed my account a week earlier BECAUSE I was sick of cheats.

  So after 6 days in the dark and disabled, they cleared him of cheating.  His very suspicious 68 in RSG finished second in the Pro Tier monthly.  WGT voided his score and kept the credits.  Didn't even pay him the 200 he spent to play.

  For this fiasco in customer relations WGT's "fix" was to offer him a couple of sleeves of balls..............?

  Both he and I complained again.  Nothing.  He tried to make a forum post.  Blocked.  My Son closed his account this morning vowing to rubbish WGT on every online gaming community he is a regular of.  I can't blame him.  Attrocious.

• SHRUDE 5,835 Posts

  Wed, Apr 10 2013 1:34 AM

  FormerTL:

  My Son closed his account this morning vowing to rubbish WGT on every online gaming community he is a regular of.  I can't blame him.  Attrocious.

   

  That wont do anything, gotta hit WGT where it hurts.

  Start emailing their sponsors, Nike, Callaway Taylor Made et al. Once these people begin making  inquiries  to WGT of these  dissatisfactions, WGT will promptly pull up their, sock.

• Tresclub 934 Posts

  Wed, Apr 10 2013 3:28 PM

  Shot Pal is ok, but it would be a lot better for me if the line increments were set at 5% instead of 10%.

  Warren