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Videos Gone??

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Tue, Feb 18 2014 1:13 AM (11 replies)
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  • maruschak
    572 Posts
    Sun, Feb 16 2014 9:02 PM

    Seems as though the ability to gain credits by watching videos has disappeared.....any explanation??? 

  • maruschak
    572 Posts
    Mon, Feb 17 2014 9:59 AM

    Okay...finally the videos returned....now..I amass 51 views by watching video ads for 20 minutes,......I then attempt to redeem 50 views for the credits offered for that amount of views,....take the required steps...and lo and behold.....the views are now reduced to "1".....however...NO credits are added to my present total!!!!!   Seems as though every glitch has we the players who get the wrong end of the stick!

    I thought I was through issuing this type of input,...but I guess I was wrong!!!!

  • srellim234
    2,077 Posts
    Mon, Feb 17 2014 10:12 AM

    Same problem here. I redeemed 100 views...no credits added to account.

    I would suggest that no one redeem any views until WGT sorts this out with Live Gamer. Just let your views accumulate for the time being.

  • TWOMINUSONE
    2,580 Posts
    Mon, Feb 17 2014 10:17 AM

    Agreed, but we would need somebody from WGT to confirm all is well when fixed.

    EDIT: Thanks for the heads up.

  • WGTicon
    12,511 Posts
    Mon, Feb 17 2014 10:54 AM

    hi

    we're checking into this. :)

    -wgticon

  • littleJonJon
    23 Posts
    Mon, Feb 17 2014 11:19 AM

    Ok, I had the same problem just a few minutes ago, I had 80 credits when I logged on, and I was able to do 4 more videos for a total of 20, leaving me with 100, redeemed them and got nothing, Went  to my account info and it doesn't show I  redeemed anything.But  the 100 views I redeemed are now gone. So I went to the Where's my credits page, nothing there either. So who do I contact about my credits .

  • fairground11
    1,211 Posts
    Mon, Feb 17 2014 12:59 PM

    i redeemed 100 views and no credits have gone in to my account either

  • srellim234
    2,077 Posts
    Mon, Feb 17 2014 1:07 PM

    I sent my claim to customer service through the "Contact" list at the bottom of the page. That has always worked for me in the past.

  • fairground11
    1,211 Posts
    Mon, Feb 17 2014 1:56 PM

    seems to have been fixed my 75 credits have now gone in to my account

  • newcastleb
    1,813 Posts
    Mon, Feb 17 2014 11:36 PM

    +1 - Thanks for quickly correcting WGT

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