srellim234: Anyone have any others to add?
misterwgt springs to mind - certainly has more clout!
What is a moderators role? This varies on the site - I used to be a mod on an aviation website and the only role there was to delete inappropriate posts (at certain times this was nearly a full time task for 8 moderators lol) - never to communicate with the users.
I could post as well, but these were my opinions not of any company.
Here perhaps it is the users only valid way of communicating with the company.
I have sent mails via the customer link and appears to be self generated responses using "key words" as the generator. A couple of times the issues have been addressed correctly and in a timely manner.
The adage that a successful politician is one who can distract everyone from the real goings on perhaps rings true here!
The mods here can be helpful but I believe have limitations of what they can and what they cannot convey to the users.
Communication between users and the company has always been the Achilles Heal for WGT, and is unlikely to change IMO.