I use the CC Pass in multiplayer stroke play every day, usually for an 18 hole round. I don't play Alt Shot or Match Play games.
Since I started using the the CC Pass only 2 of the games I had started had a problem.
A business like message to Customer Service notifying them of the problem got me 5 additional CC Passes for the 2 occurrences.
I was good for the 2, 37 credit a CC Passes I bought to cover the 2 free ones lost.