In all honesty my take right or wrong:
Mods - Do a hard job v well. They work within confines of course, but within all that work pretty effectively;
Tech staff - This latest annoyance was solved v well, and explained v well. Without seeing behind the curtain they are hitting dead lines under immense pressure and doing a great job;
Where this place falls down is in direction and communication (away from the great explanations by WGTadmin2 this time). Could be way off but what I see is a sales team gone mad too often throwing the baby out with the bath water. Focus on some basics (as detailed a zillion times), and carry on with what made this game great.
In short yes a problem well managed and brilliantly sorted, but so many things for WGT INC (for want of better term as private I know) to get right I can't give more than 5 out 10 overall:)
EDIT: Anyone at WGT wants to see how to do it, just ask WGTadmin2..Brilliant work.
JMO