wgt custmer service and game in general

• NancyDup 904 Posts

  Sun, Mar 8 2015 11:22 AM

  Please WGT fix your programming.  This is supposed to be a relaxing game, it isn't when you can't get in or get invites. Constantly being thrown out of games, it is NOT my internet server as you say. Please do something.

  Thank you in advance.

  NancyDup

• TheDuckinator 1,691 Posts

  Sun, Mar 8 2015 11:35 AM

  It's really sad. WGT has a great product. No other golf game out there can come close to what they have. Now they are letting it go to crap. It's like there is no urgency to fix anything or to even let their customers know what's going on. They have already lost any trust they may have had a one time. The general feeling now is that they only care about making money. I understand that it's a business, and a business can't continue without making a profit. But come on WGT, start showing some care for your customers. The ongoing "invite" debacle is just the last of a great number of examples that show a total lack of competency on the part of WGT. Technical issues are going to come up every now and then. But how on this earth can something this critical go on for this long.

  It's time for WGT to step up to the plate and make things right. Fix the bugs. Start listening to your customers. If you don't, customers will start leaving.... It's really sad....

   

  Duck

• WGTyphoon 597 Posts

  Sun, Mar 8 2015 11:39 AM

  WGT is working on resolving the invite issue. While I don't have a status update I can say that they are looking to rectify this ongoing problem for the players. I apologize for the inconvenience.

  -WGTyphoon

• donsprintr 2,063 Posts

  Sun, Mar 8 2015 12:00 PM

  Thanks for at least responding Typhoon ... (man working overtime ... I can relate... )

• FarFoo 2,921 Posts

  Sun, Mar 8 2015 12:07 PM

  Typhoon might be working overtime, but since the server overloads happen at weekends, the 'fix' comes sometime Monday, just like last weekend
  The 'fix' is most probably simply weekend over and demand on the servers drops, 'till next Friday/Saturday.

• donsprintr 2,063 Posts

  Sun, Mar 8 2015 12:29 PM

  FarFoo:

  Typhoon might be working overtime, but since the server overloads happen at weekends, the 'fix' comes sometime Monday, just like last weekend
  The 'fix' is most probably simply weekend over and demand on the servers drops, 'till next Friday/Saturday.

  I can agree with that, but I can't understand why they (and us) are still having connection problems due to overloaded servers (if that's the problem) ... they've brought 4 more game servers online in less than 6 months, boosting the grand total of gs's to eleven ... I think WGT has some really bad problems that are going to take loads of time to get fixed, if they can be fixed. 

• patrickmar 245 Posts

  Sun, Mar 8 2015 1:03 PM

  this is what they have playing in the back ground at customer service.

  Ol' Dirty *** feat. Kelis - Got Your Money

  http://www.youtube.com/watch?v=vxP9g3uVpm4

• thesnakeyes 892 Posts

  Sun, Mar 8 2015 1:08 PM

  WGTyphoon:

  WGT is working on resolving the invite issue. While I don't have a status update I can say that they are looking to rectify this ongoing problem for the players. I apologize for the inconvenience.

  -WGTyphoon

  To date WGT have lost from my club to the parallel universe 3 members and they have also lost completely another 4 from WGT altogether due to not being able to sort the glitches out. Another 10 members are only playing the bare minimum within my club and have gone down to the starter pebbles as they refuse to give any more credits too WGT. I dare say that other CC within WGT are having the same problem. As has been stated before within these forums ad nauseam give up chasing the $$$$ for a couple of days and trying to do live updates ,  shut down roll back to when it worked and take it from there otherwise even more mass defections will occur. Over 3 months to rectify a problem really is taking the piss

• mathia14 1,271 Posts

  Sun, Mar 8 2015 1:26 PM

   

   

  WGTyphoon:

  WGT is working on resolving the invite issue. While I don't have a status update I can say that they are looking to rectify this ongoing problem for the players. I apologize for the inconvenience.

  -WGTyphoon

   

  It's not your fault.  But WGT better roll some heads & get some smarter chimps in there to fix this mess.  Seems like with every update (or downdate is more like it) it just gets worse.  In a free fall at warp speed.

   

• jayw4862 3,364 Posts

  Sun, Mar 8 2015 3:11 PM

  thesnakeyes:

  To date WGT have lost from my club to the parallel universe 3 members

  100's have crossed the border. Maybe 1,000's. Wgt is focusing on Mobile as their future now. It's plain and simple if one steps back and looks. The horrendous PC play (every bug) either began, or was magnified when they rolled out that Mobile version. Using Adobe for this type of game, is old school now. Steam is "steam-rolling" (needs work, but it's the future). 

  The cost for WGT to change, in order to compete, would be too much. Not to mention, dumb business sense. The owners/inventors have a long history of tech start-ups, getting them rolling with other people's money, making money, paying their debts, and walking away with a big fat wad. The people at the top know how to make money. And, you don't make money in the tech world by kissing customer's a**es. In a year, if that, WGT will be the Number One Mobile golf game (for long enough to get people rich, or richer). 

  The PC days are numbered. Adobe is the Pong. Steam is the Pacman (for the older folks who remember). For the younger crowd, Adobe is Mario Brothers. Steam Is Call of Duty. Both fun, but one makes the other look rather antiquated. 

  WGT would be foolish to do anything other than just keep the game running as cheaply as possible, and focus on the Mobile version, which has ZERO competition. Just the other day, the head honcho was the speaker at a summit focusing on Mobile and the future. 

  I'm on both other games (been on 'em since 2013). Own both, but still blindly and dumbly hope that this "1st love" will come around. Might not be the best, but it's the one I want to play.