WGTyphoon:
There isn't an estimate on when this will be resolved. I do know they are working to resolve this as soon as possible.
-WGTyphoon
Maybe you should try changing you canned response to something like this:
We have an old programmer named Foo,
Every nite he cry's boo hoo hoo
Once a player walked by,
And started to sigh,
Foo said “oh shut up, I haven't a clue”
It might at least make someone smile, which we are not seeing much of right now