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A+ for Customer Service

• virtualreality 122 Posts

  Mon, Jan 11 2016 10:22 PM

  Yes i just have a pleasant experience regarding WGT customer service and would like to thank them for a job very well done.

• 703 Posts

  Tue, Jan 12 2016 10:07 AM

  Actually didn't have a great experience to start off with.. Had to send reminder emails to get a response . But it has improved no fold and credit where its due last few interactions have been really nice! At least some advantage being a Nation member ;)

• Pkay72 229 Posts

  Tue, Jan 12 2016 2:13 PM

  Quick and very good. dealt with my problem within 2 Hours.

• frappefort 3,994 Posts

  Tue, Jan 12 2016 3:32 PM

  Glad to see  WGT,  C.S    get   some good feed back,  well  over do.    I had always good experience with C.S  .

• IrmaLamy 2,981 Posts

  Sat, Jan 16 2016 1:32 PM

  I have mixed views of the CS & WGT.

  Their reaction time is good and they react to every e-mail you send them (CS).

  But my problem is that if I click on "missing credits" it never shows I have completed the ad or offer

  But I have completed those offers and fully registered them and have proof of it

  Therefore I never receive the credits for those offers

  So who is to blame ?  WGT or CS or those who putt the ad in place.

  Whatever I won't click on one again as no pay-out for my registration or effort

• ct690911 7,205 Posts

  Sat, Jan 16 2016 2:20 PM

  I am sure this has happened to others. I gifted a sleeve of balls and accidentally sent them the wrong person...had the same name, but different number. Anyway, finger error on my part. I contacted a Mod and Customer Service and they both said there was nothing that could be done. I found this difficult to believe, given this is a virtual reality, completely controlled by clicks of buttons, however it appeared I was out of luck. 

  Normally I would have simply let it go and figured someone would be pleasantly surprised by a sleeve of balls gifted from a stranger.  I then found out this was a dead account...a level 4 Hack who hadn't done anything forever...which means the balls wouldn't even be used. 

  I contacted CS with this info and got the same answer....nothing they could do. 

  edit:  My sincere apologies to CS. I appreciate the correction and I can now say the jury is in and you guys did right by me.  Much appreciated. (this is a statement from a second post explaining the story in more detail. I'm sure it matters not to most, but I had to make it right with the fine folks at CS, and with one Mod in particular)

• alosso 21,073 Posts

  Sat, Jan 16 2016 2:28 PM

  You called Dr. a, didn't you ct?

  Anyway, I've never received any answer of any value from CS until I stopped
  wasting my time with them (Jan. 12).

  And lately, I've been put down by my most favoured mod - who can I call now
  (not being friends with Chad)??

• nicka420 873 Posts

  Sat, Jan 16 2016 5:06 PM

  wgt CS is top notch. and that is no bs@

• oneeyedjohn 9,581 Posts

  Sat, Jan 16 2016 9:46 PM

  I made a thread a few years back in the same vein as Mark's and I was gifted balls by Win1soon for starting such a refreshing good news thread.

  I'll never forget it.

  As a new CC owner their help is invaluable.