WGTdbloshoe:
[... ] We are not taking credits away or being devious in trying to trick players into losing credits. [...]
- WGTdbloshoe
If you're not taking them away then where are they going?
1600 goes in. If the finalists do not play then only 288 is paid out.
Therefore, WGT takes away 1312 credits (82% including rake) of the combined 1600 entry fees from all players.
You've known for years this was occurring and you never bothered to tell any customers. There is nothing in the rules that clearly explains how the purse should be distributed under these circumstances. When confronted on the issue you immediately shut it down as a non-discussion. You've failed to even entertain ideas on how to correct the problem in a manner that is at least somewhat agreeable to both parties.
The bottom line here is that you got busted for some convenient errors of omission, whether intentional or not. You're still keeping 82% and you've still not updated the rules. You continue to fail to both acknowledge the situation properly and act in a professional manner with regard to its discussion and resolution.
Is it possible to be any more flippant in your utter disregard? You might as well have just posted a giant middle finger instead of bothering to respond. It would have saved you some time and accomplished the same thing.