The simple fact is WGT does not like Negativity, they only like good comments they will just ignore what people say unless you kiss there butts and talk good about them. Granted they do provide a free service its up to you to spend money on the game. Or free credits on the game.
You can look at half the complaint posts you will not see one WGT admin respond to it.
But for a free game its pretty damn good, frustrating as heck but good.