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Set of the Week St Andrews B9 Ready Go

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Sun, May 7 2017 6:36 PM (11 replies)
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  • Wontonamo
    2,269 Posts
    Sat, Mar 4 2017 6:15 PM

    (110295) Set of the Week St Andrews B9 Ready Go

    ended with no payout or replacement tournament.

    please payout and replace tournament.

  • Wontonamo
    2,269 Posts
    Sun, Mar 5 2017 4:27 PM

    ok somethings gone amiss with wgt right now, heres the update :

    I emailed CS regarding this issue and this is what happened :

    Wontonamo

    Mar 4, 10:58 PM PST

    hi - the rg has ended but as of yet, no payout, or new tournament to replace it.
    thanks for looking into it :)

    Support (WGT)

    Mar 5, 9:49 AM PST

    This request was closed and merged into request 475720 "(110295) Set of the Week St Andr...".

    Wontonamo

    Mar 5, 11:46 AM PST

    hi, I don't quite understand the reply.

    its been merged with what?

    the rg still hasn't been paid out, nor a new rg made.

    can I have more clarification please?

    Support (WGT)

    Mar 5, 2:42 PM PST

    Dear Tom,

    Thank you for your message. We will look into why this tournament has not yet reproduced itself. Thank you for bringing this to our attention.

    Sincerely,

    WGT Member Services

    Wontonamo

    Mar 5, 2:55 PM PST

    hi, thanks for looking into it - but im still waiting for the payout as well lol

    Support (WGT)

    Mar 5, 2:58 PM PST

    Dear Tom,

    The payout can take up to 14 business days to finalize and fully payout to all contributors.

    Sincerely,

    WGT Member Services

    Wontonamo

    hi, thanks for the response, altho I disagree in this instance. historically ready goes have very fast turn arounds and fast payouts, hence the name ready go.

    the usual thing that happens is when the tournament ends, it pays out automatically then another instance opens up.

    I have played enough of them in my time to work that out.

    possibly for other major events such as VT it may take longer to pay out - that I can understand and accept.

    however, in this instance im sorry to disagree, so something must be wrong, and also in my activity page theres numerous instances of a win accredited to me, around 4 pages of it or so.

    I don't know if its related to the problem but its happening too.

    thanks for looking into it....

     

    ok im awaiting a reply from that last message.

    now I popped out for a smoke and came back and found my account was deducted 600c - but no activity was shown regarding this in my account. I remember my account as I was looking to enter an rg and wanted to enter a 100c one as I like using whatever is spare and not making a round figure ie 54,123c I wanted to use 100c. it is now 53,523c without any changes.

    I have now messaged CS regarding this as well.

    I really have no clue whats going on and not really getting anywhere with CS either.

    has anyone have this happen to them, and if so, was there any resolution?

     

     

  • Wontonamo
    2,269 Posts
    Sun, Mar 5 2017 4:35 PM

    ok this is really weird

    my wgt client keeps toggling between 53,523c and 54,123c everytime I have a shot.

    but if I open a browser instance of my profile, it stays at 53,523c.....

    what the fk is happening........

  • dedBuNNy
    1,919 Posts
    Sun, Mar 5 2017 4:44 PM

    My advice is to spend that cash asap!  Spend spend..... ;-) 

    I'm trying to figure out why they would take 600cr from you in the first place, unless that was the payout and rather than spend their money, you have to payout the winner. 

    WGT opposite world and all.....  )

  • Wontonamo
    2,269 Posts
    Sun, Mar 5 2017 4:51 PM

    yea im confused as all fk here lol - im imagining some guy tryin to fix it at their end only to deduct instead of payout... multiple times, then I get 14 pages of spam saying I won the rg now in my activity page. it also spams cc page too so much so the boss has put up a forum post about it lol

    hope it gets resolved....

  • ColumbusStorm
    3,417 Posts
    Sun, Mar 5 2017 5:05 PM

    CS is usually very responsive. However over the weekend/holidays it is "different".

    Wait for the weekday (Monday thru Friday) crew to get into work and I bet it will be resolved quickly and properly.

  • Wontonamo
    2,269 Posts
    Sun, Mar 5 2017 5:08 PM

    yea CS is usually pretty good, ive had no problems with them everytime I msged them. ill give them a few days to sort this out - just very strange I got deducted 600c instead of being awarded 600c , and no activity on my account that shows this.

     

  • fmagnets
    3,640 Posts
    Sun, Mar 5 2017 5:42 PM

    This is normal when an RG is broken, Tom. Don't worry, nothing is disappearing from your account. St Andrews CTTH 110185 was the first RG I saw that was broken. Then Merion 110181, Koele CTTH 110162, Celtic Manor CTTH 110236, Pinehurst 110285. Your Set of the Week too now. There are probably more.

    When one breaks, the system keeps trying to settle it every few minutes, then eventually every hour. These settlements can get in the way of others settling, causing a domino effect. Eventually, if left unattended, the whole lot will stop settling correctly. It is NOT something CS should be leaving for 15 days!!!

    Every time WGT tries to settle a broken RG you were in, your game client balance will get a message to add the credits to your displayed balance. Anything that causes the balance to be refreshed will then reset the credits to what they were before because the tournament is broken, hasn't settled properly, so you don't really have the credits yet. If you notice your balance when this happens, it will look like it has gone down. But you haven't lost any credits, and you will eventually get the payout you deserve when WGT gets their act together and settles the RG(s) manually.

    Feel free to copy and paste this to CS. The longer they leave it, the longer it will take for them to sort out and the more RGs will become unavailable to us while we are stuck in the old ones that won't settle.

  • Wontonamo
    2,269 Posts
    Sun, Mar 5 2017 5:52 PM

    that's what I was thinking fridge. columbus also said it might take the weekday staff to look into it too so ill copy and paste what u said and send it to them.

    thought I smoked a funny cigarette before I came back when I saw what was going on lol

    I did see a few other stuck rgs as well so im not the only one with this problem.

    im also hoping that it will not take 15 days to figure this out hahaha, could be a nice 15 day break for all of us if that is so.

     

  • fmagnets
    3,640 Posts
    Sun, Mar 5 2017 8:46 PM

    110262 Chambers RG now broken too.

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