Forums

Game Hanging

• Infinito3010 3,689 Posts

  Mon, Sep 7 2009 5:51 PM

  I have notice recently the game will hang when trying to load data from the following sites.

  ad.doubleclick.net

  i.sharethis.com

  Although the screen eventually loads, it does slow things down.

• WGTalex 2,087 Posts

  Tue, Sep 8 2009 10:39 AM

  Hi infinito, thanks for the report. Try closing all browser windows except for your game screen, and see if that works better for you.

• Infinito3010 3,689 Posts

  Tue, Sep 8 2009 12:02 PM

  I only use the one browser. Secondly, your site would be the only one open in the browser.  So for example, if I am checking my stats, it opens in a new tab.  The screen requests information from those sites, but it hangs at times.  The screen does eventually load, but there is a delay, up to a minute or two.  So that begs the following question.

  1) The sites in question have to much traffic to respond to in a timely fashion.

  The other aspect is when I open the forums section in a new tab I automatically get a google scan. This would be an excerpt from my Firewall Log.

  1:15:13 PM    74.125.115.149    SCAN (55050, 56074, 57610, 61194, 62218, 62730, 63754)

  This has only started happening recently.  Thus, the next two questions.

  2) Have your servers changed recently.

  3) Why am I getting port scans.

• WGTadmin 1,166 Posts

  Wed, Sep 9 2009 4:07 PM

  Hi infinito, I’m sorry to hear that you’re having problems. I have a few comments that could shed some light on what you are experiencing and a few more questions for you.

  “I have notice recently the game will hang when trying to load data from the following sites.”

  Do you mean that you are having problems loading pages within our community site rather than the game itself (which run in a separate pop-up window) being affected? Or is the actual gameplay being affected by a community site window you may have in the background? Can you describe what you are experiencing a little more? Does any portion of the site render at all? Are you seeing the HTML contents but perhaps not the flash components? Can you please take a screenshot of what you are experiencing next time and post it here, along with your browser vendor and version please? If it’s easier for you, you can also email the screenshot to our support email – members@worldgolftour.com

  In terms of the firewall logs showing what appears to be a port scan – I think these are just timed out connections rather than an intrusion of some sort. In this case most likely from a script we utilize that is hosted on Google’s servers. You can find more information on these types of log entries here: http://forums.macosxhints.com/showthread.php?t=66719.

• Infinito3010 3,689 Posts

  Wed, Sep 9 2009 7:13 PM

  Excellent, anything I can do to make your site run smoother!

  As for the first question from my original post.

  “I have notice recently the game will hang when trying to load data from the following sites.”

  Do you mean that you are having problems loading pages within our community site rather than the game itself (which run in a separate pop-up window) being affected?

  Now, this may be particular to the browser I am using.  The browser (Firefox 3.5.2) was suggested by your group, and overall I'm very pleased with its performance.

   The answer to your first question needs to be broken down into two parts.

  1. At times when I am accessing your forums within your community site, which runs in a separate tab, and not in a pop window.  The pages being displayed will hang waiting for information from the sites mention in my original post.  That information was ascertained in the lower left hand corner of the browser and confirmed in my firewall logs as packets being dropped.
  2. The gameplay at times is also affected.  For example when you finish a hole the scorecard will show and at times a notice from my firewall of a malform packet being dropped from the following websites 74.115.125.149 and 74.115.125.148.

   

  Does any portion of the site render at all? Are you seeing the HTML contents but perhaps not the flash components?

  The html contents are displayed correctly but without the ads. Now, perhaps this is the issue here, since I do not allow for ads to be displayed in the browser.  Generally it slows down the performance of the browser.  However, your community site may have a time feature to allow for retrieving said information thus slowing down the page being displayed.

   

  Here is a screen dump of the page when it hangs/

  

   

  In terms of the firewall logs showing what appears to be a port scan – I think these are just timed out connections rather than an intrusion of some sort. In this case most likely from a script we utilize that is hosted on Google’s servers.

  Unfortunately , there is no mistake of the port scans.  The connection with WGT would automatically determine which ports are being utilized.   Checking to see if the other ports are open is result of a port scan unfortunately.

• WGTadmin 1,166 Posts

  Thu, Sep 10 2009 2:52 PM

  Thank you for the screenshot. This is very helpful. We will investigate.