Usually, they don't respond here but CS often does.
I'm sure that you 've switched it off - when on a green, look at the wee button below the meter's 100% mark - is if green?
I am sure because the Putter Pal is a benefit of a level 2+ CC which applies to you. You need not buy any Putter Pals, and when your CC will arrive at L4, the Shot Pal will be yours, too!