The more I think about it the more I believe it has to do with the way this laptop is set up, because like I said, I never had problems on my old laptop running on Windows 10, or my even older laptop from 2010 running on Windows 7. This only happens on my new gaming laptop which has a far higher spec than either of the two previous ones, so in theory it should run better. Unfortunately I'm a software person (ex-programmer), I've never had any interest in hardware or operating systems.