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*** Ball purchase issue ***

• WGTicon 12,511 Posts

  Sat, Mar 31 2018 5:12 PM

  Hi everyone,

  There seem to be an in-game ball purchase issue going on where it offers you to buy a sleeve but only gives you one ball. Due to Easter/Passover weekend, we expect to have slower than usual email coverage, so I am asking everyone to purchase balls via proshop and to allow our CS a bit more time to reply. 

  Thank you :)

  -WGTicon

• PRIESTESS 10,721 Posts

  Sun, Apr 1 2018 1:23 AM

  WGTicon:

  Hi everyone,

  There seem to be an in-game ball purchase issue going on where it offers you to buy a sleeve but only gives you one ball. Due to Easter/Passover weekend, we expect to have slower than usual email coverage, so I am asking everyone to purchase balls via proshop and to allow our CS a bit more time to reply. 

  Thank you :)

  -WGTicon

  Too late:)  bought 3 during a game and only have one in inventory.  850 a pop Max Plat vapor ball. lol

• newcastleb 1,813 Posts

  Sun, Apr 1 2018 1:52 AM

  PRIESTESS:

  Too late:)  bought 3 during a game and only have one in inventory.

  Same here, but although annoyed not overly worried as I've always had good results with CS, just got to be patient.

  Thomas

• borntobesting 9,700 Posts

  Sun, Apr 1 2018 2:05 AM

  Same here but I didn’t buy mine in game. I  opened my inventory from the game client window. Clicked on my ball and the clicked on buy sleeve now. Within seconds my ball count went from 1 to 4 then before I even had time to close my inventory it dropped back to 2 balls.I sat there and watched it go from  1 to 4 then from 4 back to 2 in a matter of seconds.

• 1,866 Posts

  Sun, Apr 1 2018 2:46 AM

  borntobesting:

  Same here but I didn’t buy mine in game. I  opened my inventory from the game client window. Clicked on my ball and the clicked on buy sleeve now. Within seconds my ball count went from 1 to 4 then before I even had time to close my inventory it dropped back to 2 balls.I sat there and watched it go from  1 to 4 then from 4 back to 2 in a matter of seconds.

  Same here last night. Already sent the email and I fully realise it'll take a while over the holidays. Thanks for the info and the explanation, Icon. 

• duda51 1,007 Posts

  Sun, Apr 1 2018 4:49 AM

  WGTicon:

  There seem to be an in-game ball purchase issue going on where it offers you to buy a sleeve but only gives you one ball.

  Well this is some kind of Aprils fool joke or what, Because the Nike ball is going i said i better stock up on my fav ball before its to late so i went and bought 1000 packs of L92 Nike so i will have a years supply and guess what i only get 1 ball. Wgt you need to get this sorted before the wife wakes up and sees i sold the family car to buy balls i cant throw at her.

• petrieboy 442 Posts

  Sun, Apr 1 2018 5:45 AM

  shorted me on ball purchase!

• lenhur 87 Posts

  Sun, Apr 1 2018 6:14 AM

  I got April fooled as well. I spent 600 credits for a sleeve of balls and got only 1?

• metsjik 697 Posts

  Sun, Apr 1 2018 7:20 AM

  Tnx I , but a little weird that you encourage people to buy more..... so more problems...lol !

  Had the same issue , but i'll wait untill this is solved ok ?

  regards , M

  WGTicon:

   so I am asking everyone to purchase balls via proshop 

  Thank you :)

  -WGTicon

  03-04--'18    : issue solved .......Got my balls ....tnx.

• borntobesting 9,700 Posts

  Sun, Apr 1 2018 6:46 PM

  I woke up to get ready for work tonight and saw that WGT had refunded the 325 credits from my ball purchase. Went to the pro shop and bought a sleeve and got all 3 balls. Thanks WGT for the prompt help.