SOYEL1:Alosso, you better read the title of this thread...key word= excessive....don't make the mistake.
I did, and I'd like to receive what has been named excessive because of a hope to then receive the coveted necessary mails which are missing. Don't forget that Icon called these excessives "have to be sent". I don't receive these, along with mails about my CC's member affairs, since WGT betterworsened their emailing procedures in November.
And obviously they rather love to have an angry customer than to admit that something might be broken.
Customer care? not much, poor Icon as a one man show.
Escalated "Nation" customer service? I regard this a lie in the meantime!