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Re: credits in brackets

• moejo7 820 Posts

  Tue, Apr 14 2015 11:59 PM

  i just want what i won and deserve to get in them brackets played my best  not sure what is going on seems take my money very fast the payout is joke sometimes play that hard and bet your credits and where is the payout. 

• WGTShamWow 924 Posts

  Wed, Apr 15 2015 9:58 AM

  Hi Moejo7,

  Sorry to hear that its taking a while for winnings to process. Feel free to send a help request ticket in with the tournament ID# that you are having issues with and I am sure our Customer Service Dept would be more than happy to assist. Please note that it can take 2-5 days for tournament winnings to process after its closed. Thanks!

  Help Request
  http://www.wgt.com/help-request.aspx

  All the Best,
  WGTShamWow 

• moejo7 820 Posts

  Thu, Jul 9 2015 7:45 AM

  ok thank you sorry was little upset very hard to win at them brackets i am not sure what the tournament id was just hope it pays the winnings from now on i am entered in like 10 more tournament brackets i am guessing but i doubt if anyone got there winnings from the tournament brackets during that downtime, i am not sure how to go back and look up tournament bracket id once its over i just hope its fixed now, again sorry for being upset love the game very happy be a part of it thank you.                                                                                                                                                    Moejo7

• moejo7 820 Posts

  Thu, Jul 9 2015 11:33 AM

  i have received my winning credits from the bracket tournament, again thank you for your time.